Is John Lewis The Best Pet Insurance Company?
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Discover the methodologyWould you like to insure your beloved pet against accident or illness? Are you here to know whether John Lewis is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on John Lewis pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on John Lewis pet insurance
4 Safe overall rating for John Lewis pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
Most policies were rated 5 stars on Defaqto Average reviews on TrustPilot Well detailed information on the website | |
| Cover provided for your home |
Lifetime cover is provided There is no upper age limit for insured pets Vet fees covered ranges from £4,000 to £12,000 Cover is provided for only dogs and cats | |
| Value for money |
5% discount available on multipet cover A 10% discount is given when insurance policies are gotten online Insurance premium will increase each year even if a claim has not been made Once the insured pet reaches the age of nine, the excess amounts will increase | |
| Financial strength | John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc. | |
| Technology |
Quotes can be gotten online The website is user friendly and can be navigated easily There is a customer care portal where changes can be made to an insurance policy No live chat |
Find the pet insurance that suits you best in just a few seconds!
John Lewis pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Plus: 5 stars Premier: 5 stars Essential 4 stars |
| Trustpilot | 3.5 /5 based on 957 reviews |
What does John Lewis pet insurance cover?
John Lewis pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| Lifetime | £7,500 vet fees in total per policy year - Annual Policy limit of £7,500 - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Lifetime | £3,000 vet fees in total per policy year, limits reinstated on renewal - Annual Policy limit of £3,000 - Limits reinstated on renewal | yes | yes | yes | yes | yes |
| Lifetime | £12,000 vet fees in total per policy year - Annual Policy limit of £12,000 - Limits reinstated on renewal | yes | yes | yes | yes | yes |
John Lewis pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| Lifetime | £7,500 vet fees in total per policy year - Annual Policy limit of £7,500 - Limits reinstated on renewal | yes | yes | yes | yes |
| Lifetime | £3,000 vet fees in total per policy year, limits reinstated on renewal - Annual Policy limit of £3,000 - Limits reinstated on renewal | yes | yes | yes | yes |
| Lifetime | £12,000 vet fees in total per policy year - Annual Policy limit of £12,000 - Limits reinstated on renewal | yes | yes | yes | yes |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is John Lewis pet insurance?
How much is John Lewis pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime | £12,000 vet fees in total per policy year | £54.77 | £657.23 | £140 |
| Lifetime | £3,000 vet fees in total per policy year, limits reinstated on renewal | £29.08 | £348.94 | £140 |
| Lifetime | £7,500 vet fees in total per policy year | £41.63 | £499.56 | £140 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is John Lewis pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime | £12,000 vet fees in total per policy year | £38.28 | £459.36 | £140 |
| Lifetime | £3,000 vet fees in total per policy year, limits reinstated on renewal | £18.90 | £226.72 | £140 |
| Lifetime | £7,500 vet fees in total per policy year | £31.00 | £371.95 | £140 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact John Lewis pet insurance?
John Lewis pet insurance phone numbers
| How to contact John Lewis? | Phone numbers | Opening hours |
|---|---|---|
Customer service | 0330 102 2745 | Monday to Saturday: 9am - 5pm |
Claims | 0330 102 2756 | Monday to Friday 9am - 5pm |
Complaints | 0330 102 2745 | Monday to Friday 9am - 5pm |
Vetfone helpline | 0800 316 7119 | 24/7 |
John Lewis pet insurance contact details
| John Lewis contact details | |
|---|---|
| Mail address | John Lewis Insurance |
| Livechat | Not available |
How to log in to John Lewis customer portal?
You can login by clicking on the "Login" button on the homepage of the website or here: Login to John Lewis
How to claim at John Lewis pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
At John Lewis, you can make a claim by either downloading and filling the claims form or calling the assigned claims number.
| How to claim on your John Lewis pet insurance? | |
|---|---|
| Claim online | You can fill the claims form via the John Lewis online claim form |
| Claim by email | |
| Claim by phone | 0330 102 2756 |
Download John Lewis claim form
How to cancel your John Lewis pet insurance?
Cancellations can be made by either calling the customer care representatives or emailing them.
| How to cancel your John Lewis pet insurance? | |
|---|---|
| Cancel by email | |
| Cancel by phone | 0330 102 2745 or 01422 501 069 |
Our final opinion on John Lewis pet insurance
John Lewis is popularly known for selling products and has branched out to offer financial services like loans and insurance in 2006. It was named by Which? as a recommended provider of car insurance. John Lewis insurance products are underwritten by Royal & Sun Alliance Insurance plc and Covea Insurance plc which are both authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The insurance company offers Lifetime insurance cover for dogs and cats. John Lewis offers three different levels of cover: Essential, Plus and Premier. The Lifetime insurance option is available for all cover levels.
The Plus and Premier cover options for both cats and dogs are rated 5 stars on Defaqto while the Essential cover option is rated 4 stars. The insurance company has an average rating of 3.5 on Trustpilot. The major difference between the cover levels is the amount of cover provided in vet bills which costs £3,000 per year with Essential, £7,500 a year with Plus, or £12,000 a year with Premier. Other features of the pet insurance policy include dental care, accidental damage cover, cover for death from accident or illness, third party public liability cover for dogs only) and cover for complementary therapies.
The insurance policy is recommended as they have a high capacity to pay out claims and they are reliable.
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