Privacy policy
hellosafe.co.uk is a travel guide: you can read it without an account and without giving us your name. This policy explains the little data we do process, why, and the rights you have over it.
Who is responsible
- Controller: HELLO SAFE (HelloSafe SAS), Rennes Trade and Companies Register 883 069 593, 5 allée de la Grande Treille, 35200 Rennes, France
- Contact: Our contact form, or by post to the registered office, for the attention of the data protection officer
- Laws: The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and the EU General Data Protection Regulation where it applies
- Authority: The Information Commissioner's Office (ico.org.uk)
The data we process
When you read the Site: connection and usage data (IP address, browser, pages viewed, time spent), collected through cookies and similar tools to measure the audience and keep the Site working.
When you write to us: what you send through our contact form (your name, your email address and your message), handled by our form provider.
Why, and on what basis
To answer your messages: our legitimate interest in replying to the people who contact us.
To measure the audience and improve the guides: your consent where non-essential cookies are involved, and our legitimate interest for the cookies the Site needs to work.
We never sell your personal data.
Who receives it
The HELLO SAFE team that handles your request, and our technical providers (hosting, audience measurement, contact form), each bound by a data processing agreement and acting only on our instructions.
Where a provider is outside the United Kingdom or the European Economic Area, the transfer is covered by an adequacy decision or by standard contractual clauses (with the UK addendum). You can ask us for a copy of these safeguards.
How long we keep it
Messages: up to three years after our last exchange. Audience data: no more than 14 months, then deleted or anonymised.
Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. Write to us through our contact form: we reply within one month.
If you are not satisfied, you can complain to the Information Commissioner's Office: ico.org.uk.
Cookies
Cookies needed for the Site to work are set without consent. Audience measurement cookies are only set with your agreement, and you can refuse or delete cookies at any time in your browser settings.
Changes
We may update this policy; its date appears at the top. If a change affects your rights significantly, we will say so on the Site.
A question about this page?
Write to us through our contact form: we reply within one month.