Urban Jungle Travel Insurance Review in 2026
- Who is Urban Jungle?
- What Cover do Urban Jungle Travel Insurance Policies Offer?
- Travel Cover Options at a Glance
- What's Covered Under a Travel Policy?
- How Much Does Urban Jungle Travel Insurance Cost?
- What Is the Claims Process for Urban Jungle Travel Insurance?
- Urban Jungle Insurance Customer Reviews
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The insurance provider that’s different by nature: Urban Jungle. Find out what their simple, tech-driven travel policies have to offer.
- Flexible to suit you: Choose between Single Trip or Annual Multi-Trip packages, and make policy changes online for free 24/7.
- No Sneaky Fees: Clear, upfront pricing with no hidden fees and straightforward cancellation.
- Rated Excellent on Trustpilot: From 14,000+ customer reviews.
- Certified B Corp: Meeting high standards for social and environmental performance, transparency, and accountability.
Who is Urban Jungle?
Founded in 2016, the company’s founders were tired of hidden fees, baffling questions, and inflexible policies - and they knew they could do better.
Since then, Urban Jungle has grown into a multi-line provider, offering customers home and travel insurance. Their travel insurance provides cover on annual multi-trip or single trip policies, while maintaining Urban Jungle’s standards of providing clear, fair and faff-free insurance. It is also a Certified B Corp, meaning it meets rigorous standards for social and environmental performance, transparency, and accountability.
What Cover do Urban Jungle Travel Insurance Policies Offer?
Urban Jungle offers clear travel cover options that can be customized to your
holiday type:
- Basic Travel Package: Features core, budget-friendly cover, offering up to £5m in emergency medical cover, up to £1,500 for trip cancellations or your trip being cut short, and up to £1,000 for personal belongings
- Essential Travel Package: One step up from the Basic Package, including up to £10m in emergency medical cover, up to £2,500 for trip cancellations, and up to £1,500 for personal belongings.
- Deluxe Travel Package: The highest cover offered, with £0 standard excess, up to £10m in medical protections, £5,000 for trip cancellations, and up to £2,500 for your personal belongings.
- Winter Sports Add-on: Optional cover providing targeted coverage for holidays on snow or ice. It covers owned or hired ski equipment, resort closures, and unused ski passes or lift tickets following an accident.
- Cruise Cover Add-on: Optional cover designed specifically for river, sea, or ocean trips lasting over 72 hours. Covers specific cruise incidents like missed embarkation, cabin confinement, skipped port itineraries, and lost formal dining attire.
Travel Cover Options at a Glance
The table below summarizes key features across Urban Jungle's three core travel insurance packages:
| Feature | Basic Package | Essential Package | Deluxe Package |
|---|---|---|---|
| Emergency Medical Costs | Up to £5,000,000 | Up to £10,000,000 | Up to £10,000,000 |
| Cancellation & Cutting the trip short | Up to £1,500 | Up to £2,500 | Up to £5,000 |
| Standard Policy Excess | £95 | £75 | £0 |
| Personal Baggage Limit | Up to £1,000 | Up to £1,500 | Up to £2,500 |
| Missed Departure Cover | Up to £1,000 | Up to £1,000 | Up to £1,000 |
| Personal Money Cover | Up to £200 | Up to £250 | Up to £500 |
| Loss of Passport Protection | Up to £200 | Up to £200 | Up to £400 |
| Important Documents Limit | Up to £500 | Up to £1,000 | Up to £1,500 |
| Free Online Changes | Yes | Yes | Yes |
| Winter Sports Upgrade Option | Optional add-on | Optional add-on | Optional add-on |
| Cruise Cover Upgrade Option | Optional add-on | Optional add-on | Optional add-on |
What's Covered Under a Travel Policy?
- Urban Jungle’s travel insurance policies cover you against common holiday disruptions: Unexpected medical emergency costs, ambulance transport, and medical repatriation back to the UK.
- Emergency dental treatment required for immediate pain relief.
- Disrupted travel plans, missed departures, or carrier transport delays.
- Accidental loss, damage, or theft of personal baggage, electronics, and valuables.
- Flight cancellations or shortened trips due to unexpected illness, injury, jury duty, or redundancy.
How Much Does Urban Jungle Travel Insurance Cost?
The price of your premium isn't fixed. It is tailored based on your personal travel details. The final cost can depend on details like the countries you plan to visit, the duration of your holiday, whether you select a Single Trip or Annual Multi-Trip policy, any pre-existing medical conditions and any added optional coverage packs. Urban Jungle keeps its travel insurance pricing straightforward. The final quote shown online is the exact total the customer will pay, with no hidden fees added at checkout.
What Is My Excess?
An excess is the out-of-pocket amount you contribute per person, when a claim is settled. For travel policies, your standard excess is determined by the coverage tier you select. If more than two people on your policy make a claim for the same incident, you will only ever pay a maximum of two excesses in total.
The EU Excess Waiver: If you present a valid UK Global Health Insurance Card (UK GHIC) or EHIC at a public medical facility in the European Union, Urban Jungle waives your policy excess on emergency medical claims.
What Is the Claims Process for Urban Jungle Travel Insurance?
To get a claim reviewed, you must contact the correct specialized handler directly based on the situation:
For urgent medical emergencies abroad, help is available 24/7 by phone. For all other standard claims, such as lost luggage, flight disruptions, or cancellations - you can easily reach out by email or phone.
Plus, claims can only be paid out promptly, subject to the correct information being provided by the claimant.
Urban Jungle Insurance Customer Reviews
Urban Jungle holds a rating of 4.7 out of 5 on Trustpilot, based on over 14,000 customer reviews. Customers consistently highlight competitive pricing, a clear and fast quote process, and the ease of managing policies online.
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