AXA Travel Insurance Review and Quotes
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Discover the methodologyIt might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether AXA is the right company to go on holidays with?
In this definitive AXA review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is AXA the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into AXA travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4,2 Safe overall rating for AXA
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction |
Average customer satisfaction rate 3.5/5 on Trust Pilot | |
| Cover provided |
Policies available across 3 levels of cover | |
| Value for money |
Competitive prices | |
| Financial strength |
AXA is one of the leading insurance company in the UK and internationally. It has also been underwriting insurance policies for several other insurance companies | |
| Technology |
Online quote generation |
AXA travel insurance reviews by expert and consumers
| Review organisation | AXA travel insurance reviews |
|---|---|
| Defaqto expert | Bronze: 3 |
| TrustPilot | 3,5/5 based on more than 2,100 opinions |
To check if AXA is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
Find the best travel insurance in just a few seconds!
What does AXA travel insurance cover?
AXA travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
AXA's Travel Insurance Policies are available for individuals, families and couples travelling together.
AXA single-trip and annual multi-trip travel insurances
| Single and annual multi-trip days and age limits at AXA | |
|---|---|
| Maximum days per trip | Single Trips Policy: Up to 120 days |
| Maximum age limit | For Single Trip: 75 years if travelling to USA, Canada or the Caribbean / 80 years if travelling anywhere else. |
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at AXA:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Defaqto expert rating | 3 | 3 | 5 |
| Excess (if not stated) | £150 | £100 | £50 |
| Medical expenses | £10M | £10M | £15M |
| Trip cancellation / curtailment | £1,000 | £2,500 | £5,000 |
| Delayed departure 12 hours | £20 | £40 | £50 |
| Delayed departure max | £50 | £100 | £125 |
| Baggage & belongings | £1,500 | £2,000 | £2,500 |
| Money including cash | £200 | £300 | £500 |
| Repatriation | £10M | £10M | £15M |
| Personal liability | £1M | £1.5M | £2M |
| Personal accident (excess £0) | £10,000 | £20,000 | £30,000 |
| Legal expenses (excess £0) | £5,000 | £15,000 | £25,000 |
| Hospital benefit (excess £0) | £1,000 | £1,200 | £2,000 |
| Cruise / winter sports / golf | Optional | Optional | Optional |
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AXA winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
Optional Winter Sports Cover is available at AXA and it comes with the following benefits:
- Up to £1,500 for winter sport equipment in case it is accidentally damaged, lost or stolen
- Up to £500 per single item of the winter sport equipment
- Up to £300 for sport equipment hire
- Up to £500 ski pack cover
- Up to £150 for lost lift pass
- Up to £100 for piste closure.
What are the other travel insurance options available at AXA?
| Travel insurance options at AXA | |
|---|---|
| AXA golf cover | Optional Golf Cover is available at AXA and it comes with the following benefits:
|
| AXA business cover | Business cover is included as standard under the Single and Annual Multi Trip Policies. |
| AXA cruise cover | Optional Cruise Cover is available at AXA and it comes with the following benefits:
|
| AXA gadget cover | Not Available |
| AXA other extras | AXA offers Medical Travel Insurance for travellers who have pre-existing medical conditions. |
Watch out!
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call AXA before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is AXA travel insurance?
You'll find below indicative quotes per level of cover at AXA:
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at AXA:
Policy name | Bronze | Silver | Gold |
|---|---|---|---|
| Price - 7 days trip - 30 years old - Europe | £22,62 | £35,63 | £54,04 |
| Price - annual policy - 30 years old - Europe | £27,22 | £29,71 | £53,57 |
| Price - 7 days trip - 65 years old - Europe | £39,60 | £59,26 | £91,82 |
| Price - annual policy - 65 years old - Europe | £51,14 | £58,87 | £94,84 |
| Price - 7 days trip - 30 years old - USA | £35,32 | £44,59 | £70,08 |
| Price - annual policy - 30 years old - USA | £42,66 | £49,86 | £82,27 |
| Price - 7 days trip - 65 years old - USA | £82,21 | £99,00 | £158,14 |
| Price - annual policy - 65 years old - USA | £105,26 | £126,26 | £188,71 |
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It is, however, quite difficult to give precise price ranges as AXA travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at AXA?
They do not mention any discounts on their website.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at AXA.
What else should I know about AXA travel insurance?
What are the general exclusions at AXA travel insurance?
To be eilgible for a Travel Insurance Policy at AXA:
- You must be a permanent resident of the UK
- Your policy will only be valid for UK travel if you spend at least 2 nights in a pre-booked accommodation
- Children will only be covered if they are named in the policy schedule
- Claims will only be considered if the incidents occur during the insurance period stated in your policy schedule.
How do I get travel insurance quote from AXA?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If AXA is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to AXA website?
Through the customer portal, you will be able to do the following:
- Access, print and share your policy documents
- Make changes to your insurance policy
- Renew your insurance policy
To access your customer portal, simple click on 'Login' button which is available on the top right of the homepage and it will lead you to the login page where you will enter your email address and password to get access.
How to claim at AXA travel insurance?
There are 2 ways to make a claim and that is either through a phone call or online.
| How to claim on AXA travel insurance? | |
|---|---|
| Claim online | You can claim online by visiting this page and following the instructions as stated. |
| Claim by phone | 0330 024 1308 |
How do I contact AXA travel insurance?
AXA contact phone numbers
| Services | Phone numbers | Opening hours |
|---|---|---|
| Customer Service | 330 024 1307 | Monday to Friday: 8am to 8pm |
| Medical Emergency | +44 (0)1737 815 626 | Available 24/7 |
| Legal Advice | 0330 024 1309 | Monday to Friday: 8:30am to 7pm |
| Claim Complaints | 0330 024 1308 | Monday to Friday: 8:30am to 7pm |
| Payment management | 0330 024 1229 | Monday to Friday: 8am to 8pm |
AXA other contact details
| Contact details | |
|---|---|
| Address | AXA UK Plc |
| [email protected] |
How to cancel your annual AXA travel insurance policy?
You will find below main information to cancel your travel insurance policy at AXA:
| How to cancel AXA travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | No refund |
| Cancel by phone | 0330 024 1307 |
Our opinion on AXA travel insurance
AXA Insurance is authorised and regulated by the Financial Conduct Authority. The company has been in the industry for many years and offers their insurance products worldwide.
Aside from the main travel insurance policies, AXA also offers additional optional covers such as Winter Sports, Cruise, and Golf Cover.
Due to their customer satisfaction rate on TrustPilot and the 5 star rating on Defaqto, we would recommend AXA to anyone looking for affordable Single or Annual Multi Trip covers with the options to add extra protection should they choose to golf, participate in winter sports or take a cruise.
