More Than Home Insurance Review and Quotes
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Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?
Are you wondering if More Than is the best home insurance company to protect your house?
You’ve come to the right place.
This ultimate and up-to-date review on More Than home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.
Is More Than the best insurance company for you?
Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.
At Safe, we’ve studied in detail More Than's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.
4,0 Safe overall rating for More Than
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
24/7 home emergency helpline | |
| Cover provided for your home |
Contents maximum sum insured of £100 000 | |
| Value for money |
Rates from £103 for combined policy | |
| Financial strength |
Home insurance underwritten by Royal Sun Alliance Insurance plc | |
| Technology |
Well documented and organized website |
Expert and customer satisfaction reviews for More Than home insurance
| Review organisation | More Than home insurance reviews |
|---|---|
Defaqto expert | Home Choice Insurance (Primary Cover): 3 stars |
| Trustpilot | 4,3/5 based on 10,376 customers reviews |
| Overall Which? Score | 64% |
Our general opinion on More Than home insurance
More Than (More Th>n) was founded in 2001 and now offers a wide range of insurance products such as car, home, landlord, pet insurance, travel, life or business insurances.
More Than is a trustworthy companies with great customers reviews on Trustpilot. The claim process, handled mainly through a claim form to be completed online, is prompt and efficient. The website is well documented and you can find online forms for main customer queries (payment deferrals, legal services, claims, renewals etc.)
No Claim Bonus is not available for your home insurance, nor discounts for buying combined building and contents insurance. However, you can access to More Than rewards.
The home insurance cover from More Than is only rated 3 stars by Defaqto expert, which means than it provides average features and benefits.
What does More Than home insurance cover?
What is more important than protecting your home – the roof under which you sleep with your loved ones?
Applying for home insurance at More Than will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).
Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.
Home insurance at More Than covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.
More Than buildings and contents insurance
More Than provides three main types of household insurance:
- Buildings insurance
- Contents and personal possessions insurance
- Combined policy
Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.
Good to know
If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.
Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.
Good to know
House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.
In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.
You will find below policy details for building and contents insurance:
| More Than building insurance | Limits |
|---|---|
| Maximum sum insured | £1 000 000 |
| Owner liability | £1 000 000 |
| Alternative emergency accomodation | £30 000 |
| Period of home's unoccupancy cover | 60 days |
| Repairs guarantee period | 1 year |
| Trace and access | Not covered |
| Burst pipe | As standard |
| Blockage of sewer pipe | Not covered |
| Gradual build-up of groundwater | Not covered |
| Subsidence | As standard |
| Underground services | Not covered |
| Keys cover | £1 000 |
| Flood and storm damage (except for fences) | Not covered |
Good to know
Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).
Let’s have a look now at Esure contents insurance limits:
| Contents insurance | Limits |
|---|---|
| Maximum sum insured | £100 000 |
| Owner liability | £1 000 000 |
| Alternative emergency accomodation | £15 000 |
| Period of home's unoccupancy cover | 60 days |
| Damage made by pets | Not covered |
| Contents kept in garden | £2000 (optional) |
| Contents kept in outbuildings (garage included) | £100 000 |
| Thefts from outbuildings | £3 000 |
| Single item limit for valuables | £999 |
| Items temporarily removed from home | £11 250 (optional) |
| Money in and outside the home | Inside: £500 Outside: £500 (under personal possessions cover - optional extra) |
| Credit cards in and outside the home | Inside: £500 Outside: £500 (under personal possessions cover - optional extra) |
| Business equipment kept at home | £7 500 |
| Student equipment | £11 250 (optional) |
| Keys cover | £1 000 |
More Than home insurance additional cover
On top of your More Than buildings and contents insurance, you can find additional cover such as:
| Home insurance additional cover | |
|---|---|
| Accidental damage cover | Optional extra |
| Home emergency |
|
| Boiler cover |
|
| Legal protection |
|
| Personal possessions |
|
| Mobile cover | |
| Bicycle cover |
|
More Than home insurance excess
The deductible you'll have to pay in case of claims are as described below:
| For both building and contents insurance | |
|---|---|
| Excess for standard claims | £50 - £500 |
| Excess for escape water claims | £350 |
| Excess for subsidence claims | £1 000 |
| Excess for personal possessions | £50 - £550 |
| Excess for keys | £25 |
More Than home insurance fees and NCD
To manage your policy, renew, cancel or modify it, More Than fees are as follows:
| Fees applied to manage your More Thanhouse policy | |
|---|---|
| Interests on payment installments | 23,62% |
| To renew my policy | £0 |
| To adjust my policy | £0 |
| To duplicate documents | £0 |
| To cancel my policy during cooling-off period | £0 |
| To cancel my policy outside cooling-off period | £0 |
| For payment default | £0 |
| To switch from one insurer to More Than | Not covered |
How much does More Than home insurance cost?
You will below indicative quotes for building and contents insurance at More Than:
| Building insurance | Contents insurance | |
|---|---|---|
| Excess | £50 - £500 | £50 - £500 |
| Home cover | Building: £250 000 Contents: £20 000 Personal items: £4 000 | Building: £500 000 Contents: £50 000 Personal items: £8 000 |
| Premium | £178,81 | £350,86 |
It is very difficult to give a precise range of how much exactly will your home insurance cost at More Than as it will mainly depend on:
- The insurance you apply for (building, contents, combined insurance, extras)
- Your address
- Your claim record
- The insured value of your home and of your personal belongings, etc.
More Than will establish a risk rate, taking into account all these elements, and offer you a price based on it.
The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.
Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.
More Than home insurance discounts available
Discount is given for buying combined policy.
How do I a claim on More Than home insurance?
At More Than, claims are primarily reported through the company's website by submitting a form online. You can also call the claim management team.
You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.
| How to claim on More Than home insurance? | |
|---|---|
| Claim online | |
| Claim by phone | 0330 100 7783 |
Good to know
If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.
How can I cancel More Than house insurance?
To cancel your More Than house insurance, here is what you need to know:
| Cancelling your home insurance at More Than | |
|---|---|
| Cancellation notice if More Than cancel your policy | 14 days |
| Cancellation fees | Fees during cooling-off period: £0 Fees outside cooling-off period: £0 |
| Cancel by mail | MORE THAN Customer Relations Team |
| Cancel by phone | 0330 100 7783 Monday to Friday 9am to 5pm |
How to contact More Than home insurance?
| Services | Phone numbers | Opening hours |
|---|---|---|
| Claims / Customer service | 0330 100 7783 | Mon - Fri: 9am – 5pm |
| Legal Advice Line | 0800 300 688 | 24/7 |
| Home Emergency Helpline | 0800 300 684 | 24/7 |
More Than home insurance contact details
| More Than contact details | |
|---|---|
| More Than address | MORE THAN Customer Relations Team |
| Customer service email | |
| Chatbot available | Not available |
How do I log in to More Than customer portal?
Real customer portal is not available for home insurance with More Than. However, if you click on the "Existing customers" button on the landing page, you will find all the online processes to:
- request copy of insurance documents
- renew your policy
- manage your payment deferral
- add high value items
- make a claim.
You can access those processes through: https://www.morethan.com/home-insurance/manage-your-home-insurance-policy/
You will also be able to register to your Legal Services account.
How do I get More Than home insurance quotes?
To get a quote online at More Than, it couldn’t be simpler.
You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If More Than is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.
To get More Than home insurance quotes, you will need to provide:
- Your personal information: ID, age, phone number and job
- Your address and postcode
- Your homeowner record (claims included)
- Your home description (type of property, the date it was built, how many square metres inside and outside)
- Your property related status: do you own it, rent it, have a mortgage on it, etc.
- Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.
The types of questions you will be asked are typically:
- Are you a first-time buyer?
- Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
- Has the property ever been damaged by flood?
- Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.
5 tips to reduce your More Than house insurance quote
- Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
- Increase the excess amount you are willing to pay in case you make a claim.
- Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
- Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
- Consider index-linked cover for building insurance to follow prices of building materials.
