Is Pet Protect The Best Pet Insurance Company?
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodologyWould you like to insure your beloved pet against accident or illness? Are you here to know whether Pet Protect is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on Pet Protect pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on Pet Protect pet insurance
4 Safe overall rating for Pet Protect pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
High rating of 4.0 on Trustpilot Policy documents can be easily accessed Accessible and organized information is provided on the website Low rating on Defaqto | |
| Cover provided for your home |
Vet fees of up to £6,000 is provided Three levels of cover are provided Lifetime insurance is offered Multi-pet cover is not available Insurance is only available for cats and dogs | |
| Value for money |
Buy online to get 12 month coverage for the price of 11 months The prices quoted are expensive compared to other insurers Premiums increase when claims are made No mention of multi pet discount | |
| Financial strength | Pet Protect is authorised and regulated by the Financial Conduct Authority. | |
| Technology |
Chat bot is available Quotes can be taken out online The website is easy to use and navigate Insurance policies can be managed online Claims cannot be taken out online |
Find the pet insurance that suits you best in just a few seconds!
Pet Protect pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Lifetime Extra: 3 stars Lifetime Plus: 3 stars ConditionCare: 1 star TimeCare Essentials: 1 star TimeCare Plus: 1 star |
| Trustpilot | 4.0/5 based on 1,193 reviews |
What does Pet Protect pet insurance cover?
Pet Protect pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| LIfetime Plus | Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal. | yes | yes | yes | yes | yes |
| Lifetime Extra | Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal. | ys | yes | yes | yes | yes |
| Condition Care | Up to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force | no | no | no | no | yes |
| Timecare Essentials | Up to £1,000 vet cover is provided from the date of an accident or illness | yes | yes | yes | yes | yes |
| Timecare Plus | Up to £3,000 vet cover is provided from the date of an accident or illness | yes | yes | yes | yes | yes |
Pet Protect pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| LIfetime Plus | Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal. | yes | yes | yes | yes |
| Lifetime Extra | Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. The limit is reinstated upon renewal. | ys | yes | yes | yes |
| Condition Care | Up to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force | no | no | no | no |
| Timecare Essentials | Up to £1,000 vet cover is provided from the date of an accident or illness | yes | yes | yes | yes |
| Timecare Plus | Up to £3,000 vet cover is provided from the date of an accident or illness | yes | yes | yes | yes |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is Pet Protect pet insurance?
How much is Pet Protect pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime Extra | Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. | £60.18 | £722.16 | £95 |
| Lifetime Plus | Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. | £42.31 | £507.72 | £95 |
| Condition Care | Up to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force. | £34.15 | £409.80 | £95 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is Pet Protect pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime Extra | Up to £6,000 worth of vet cover is provided per condition or for all conditions each year. | £26.86 | £322.32 | £95 |
| Lifetime Plus | Up to £4,000 worth of vet cover is provided per condition or for all conditions each year. | £21.71 | £260.52 | £95 |
| Condition Care | Up to £3,000 worth of vet cover for each new accident or illness, as long as the policy is in force. | £18.93 | £227.16 | £95 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact Pet Protect pet insurance?
Pet Protect pet insurance phone numbers
| How to contact Pet Protect? | Phone numbers | Opening hours |
|---|---|---|
Customer Service | 0345 602 4797 | Monday 9am – 5.30pm |
Sales | 0345 603 1294 | Monday 9am – 5.30pm |
Complaints | 0345 603 1294 | Monday 9am – 5.30pm |
Claims | 0345 602 4797 | Monday 9am – 5.30pm |
Pet Protect pet insurance contact details
| Pet Protect contact details | |
|---|---|
| Contact form | |
| Mail address | Pet Protect |
| Livechat | Chatbot is available |
How to log in to Pet Protect customer portal?
Not available however there is a "Manage your policy" option for existing customers that can either be accessed by clicking on the button on the home page or following this link: Manage your policy
How to claim at Pet Protect pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
Claims can be made by downloading the claims form online, filling it and sending it to the email address provided.
| How to claim on your Pet Protect pet insurance? | |
|---|---|
| Claim online | |
| Claim by email | |
| Claim by phone | 0345 602 4797 |
| Claim by post | Pet Protect |
Download Pet Protect claim form
How to cancel your Pet Protect pet insurance?
Cancellations can be made by calling customer care representatives.
| How to cancel your Pet Protect pet insurance? | |
|---|---|
| Cancel by phone | 0345 602 4797 |
Our final opinion on Pet Protect pet insurance
Pet Protect was established in 1983 and their pet insurance policies are regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The company offers three cover types; the Lifetime cover, the Condition Care and the TimeCare cover. The Lifetime cover option is also the lifetime policy and apart from offering the most comprehensive cover, it offers the highest level of cover for vet bills (up to £4,000 or £6,000)
The Condition care option offers cover of up to £3,000 for vet bill and the Time care cover offers cover of up to £3,000 also. They have a high ration of 4.0 on TrustPilot but low ratings on Defaqto.
Pet Protect only offers cover to dogs up to the age of 8 and cats up to the age of 10. Cover for pre-existing medical conditions is not available and their policyholders are given access to a UK-based contact centre which is open from 8am-6pm Monday-Friday. The insurance company is recommended as they have good customer review which indicates that their services are satisfactory.
Find the pet insurance that suits you best in just a few seconds!
