Is Pets at home The Best Pet Insurance Company?
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Discover the methodologyWould you like to insure your beloved pet against accident or illness? Are you here to know whether Pets at home is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on Pets at home pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on Pets at home pet insurance
4 Safe overall rating for Pets at home pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
Won Brands of the Year Awards Fast claims process 5 star Defaqto rating on some covers Low customer satisfaction rate on Trustpilot | |
| Cover provided for your home |
Lifetime Cover and Annual Cover offered Vet fees covered from £3,000 to £12,000 Rabbit insurance also available No Accident Only Cover | |
| Value for money |
Reasonable priced premiums 10% discount for online purchase No penalty for claiming Multi-pet cover discount | |
| Financial strength | Pets At Home's pet insurance is administered by Pet Plan which is owned by Allianz Insurance plc and Pet Plan Limited | |
| Technology |
Online quote generation Live chat feature No customer portal No online claims process |
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Pets at home pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Classic: 5 stars Classic+:5 stars Ultimate: 5 stars Essential: 3 stars |
| Trustpilot | 2,2/5 based on more than 1.2K opinions |
What does Pets at home pet insurance cover?
Pets at home pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| Lifetime | £7,000 vet fees per condition for 12 months | Optional | Optional | yes | yes | yes |
| Lifetime | £12,000 vet fees per condition for 12 months | yes | yes | yes | yes | yes |
| Time Limited | £3,000 veterinary fees for each illness or injury | Optional | Optional | yes | yes | yes |
| Lifetime | £4,000 vet fees per condition for 12 months | Optional | Optional | yes | yes | yes |
Pets at home pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| Time Limited | £3,000 veterinary fees for each illness or injury | Optional | Optional | yes | yes |
| Lifetime | £4,000 vet fees per condition for 12 months | Optional | Optional | yes | yes |
| Lifetime | £7,000 vet fees per condition for 12 months | Optional | Optional | yes | yes |
| Lifetime | £12,000 vet fees per condition for 12 months | yes | yes | yes | yes |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is Pets at home pet insurance?
How much is Pets at home pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Lifetime | £4,000 veterinary fees for 12 months from onset date | £47.22 | £566.64 | £120 |
| Lifetime | £7,000 veterinary fees for 12 months from onset date | £55.83 | £669.96 | £120 |
| Lifetime | £12,000 veterinary fees for 12 months from onset date | £112.39 | £1348.68 | £120 |
| Time Limited | £3,000 veterinary fees for each illness or injury | £25.21 | £302.52 | £85 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is Pets at home pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Time Limited | £3,000 veterinary fees for each illness or injury | £15.09 | £181.08 | £75 |
| Lifetime | £4,000 vet fees per condition for 12 months | £21.46 | £257.52 | £105 |
| Lifetime | £7,000 vet fees per condition for 12 months | £24.54 | £294.48 | £105 |
| Lifetime | £12,000 vet fees per condition for 12 months | £32.61 | £391.32 | £105 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact Pets at home pet insurance?
Pets at home pet insurance phone numbers
| How to contact Pets at home? | Phone numbers | Opening hours |
|---|---|---|
Customer Services | 0344 209 0786 | Monday to Friday: 8am to 8pm |
Sales | 0344 391 1082 | Monday to Friday: 8am to 8pm |
Renewals | 0344 209 07792 | Monday to Friday: 8am to 8pm |
Pets at home pet insurance contact details
| Pets at home contact details | |
|---|---|
| Mail address | Petplan |
| Livechat | Live chat is available |
How to log in to Pets at home customer portal?
Not availble
How to claim at Pets at home pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
Claims are made by downloading the claim form and sending it to Pets At Home by post after filling it with the necessary informations along with relevant documents attached to it.
| How to claim on your Pets at home pet insurance? | |
|---|---|
| Claim online | |
| Claim by post | Pets at Home Pet Insurance |
How to cancel your Pets at home pet insurance?
Cancellations can be done by calling customer service.
| How to cancel your Pets at home pet insurance? | |
|---|---|
| Cancel by phone | 0344 209 0786 |
Our final opinion on Pets at home pet insurance
Pets At Home's pet insurance is administered by Pet Plan which is owned by Allianz Insurance plc and Pet Plan Limited. Both Pet Plan Limited and Allianz and authorised and regulated by the Financial Conduct Authority.
The pet insurance cover offered at Pets At Home is the same as Pet Plan's. The company offers Limited Time and Lifetime insurance cover for dogs, cats, and rabbits. Limited Time Insurance is available across one level of cover (Essential) which has a 3 star Defaqto rating. The Lifetime Insurance policy is available across 3 levels of cover: Classic, Classic+ and Ultimate. The Ultimate level of cover comes with cover of death from illness or injury as standard and a high limit veterinary fee cover of up to £12,000 per year. All 3 levels of cover have a 5 star rating on Defaqto. The company also has an overall high customer satisfaction rate on Trustpilot.
We would recommend Petplan to anyone looking for a stress free, fast and efficient claims process, and a wide range of levels of cover to choose from when insuring their pet.
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