Is The Insurance Emporium The Best Pet Insurance Company?
Would you like to insure your beloved pet against accident or illness? Are you here to know whether The Insurance Emporium is the best pet insurer to go for?
You are at the right place!
In the below review, we will tell you everything you need to know on The Insurance Emporium pet insurance: cover table, prices, contact, claim and cancel process and our own recommandation.
Our review on The Insurance Emporium pet insurance
4.6 Safe overall rating for The Insurance Emporium pet insurance
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
High rating of 4.6/5 on Trustpilot The website is user friendly and well detailed Customer care availability Most insurance cover options have a 3 star Defaqto rating Legal Helpline is available | |
| Cover provided for your home |
European Cover is provided Euthanasia and Cremation covers are provided There are many cover options offered which can get confusing | |
| Value for money |
A 20% discount is given to new customers when they buy an insurance policy online. A 10% Multi pet discount is given when two or more pets are insured Insurance policies cost £4.64 per month for dog insurance Insurance policies cost £3.71 per month for cat insurance | |
| Financial strength | The Insurance Emporium is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority | |
| Technology |
Strong social media presence Quotes can be taken out online Customer care portals are available No live chat option |
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The Insurance Emporium pet insurance reviews: Defaqto and Trustpilot
| Reviews | |
|---|---|
| Defaqto | Lifetime Gold Annual: 5 Stars Lifetime Bronze Annual: 4 stars Lifetime Silver Annual: 4 stars Maximum Benefit Silver Annual: 4 stars Maximum Benefit Bronze Annual: 3 stars Time Limited Bronze Annual: 3 stars Time Limited Gold Annual: 3 stars Time Limited Silver Annual: 3 stars Accident Only Annual: 1 star |
| Trustpilot | 4.6/5 based on 3,013 reviews |
What does The Insurance Emporium pet insurance cover?
The Insurance Emporium pet insurance for dogs
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding | Third party liability |
|---|---|---|---|---|---|---|
| Accident Only | £2,500 per injury or accident. - No annual policy limit | no | no | no | no | no |
| Lifetime | £2,000 per condition per year - No on-going condition limit. | yes | no | yes | yes | yes |
| Lifetime | £4,500 per condition whilst policy remains in force - No time limited | yes | no | yes | yes | yes |
| Lifetime | £6,500 per condition per year - No on-going condition limit | yes | no | yes | yes | yes |
| Maximum Benefit | £1,500 per condition whilst policy remains in force - No time limited - | yes | no | yes | yes | yes |
| Maximum Benefit | £4,000 per condition whilst policy remains in force - No time limited. - | yes | no | yes | yes | yes |
| Maximum Benefit | £6,000 per condition whilst policy remains in force - No time limited - | yes | no | yes | yes | yes |
| Time Limited | £3,500 per condition for 12 months from onset date - No annual policy limit - | yes | no | yes | yes | yes |
| Time Limited | £5,000 per condition for 12 months from onset date - No annual policy limit - | yes | no | yes | yes | yes |
| Time Limited | £1,000 per condition for 12 months from onset date. - No annual policy limit - | yes | no | yes | yes | yes |
The Insurance Emporium pet insurance for cats
| Cover Type | Vet fees | Death by accident | Death by illness | Lost or stolen | Boarding |
|---|---|---|---|---|---|
| Accident Only | £2,500 per injury or accident. - No annual policy limit - | no | no | no | no |
| Lifetime | £2,000 per condition per year - No on-going condition limit. - | yes | no | yes | yes |
| Lifetime | £4,500 per condition whilst policy remains in force - No time limited - | yes | no | yes | yes |
| Lifetime | £6,500 per condition per year - No on-going condition limit - | yes | no | yes | yes |
| Maximum Benefit | £1,500 per condition whilst policy remains in force. - No annual policy limit - | yes | yes | yes | yes |
| Maximum Benefit | £4,000 per condition whilst policy remains in force. - No time limited. - | yes | yes | yes | yes |
| Maximum Benefit | £6,000 per condition whilst policy remains in force - No time limited - | yes | no | yes | yes |
| Time Limited | £1,000 per condition for 12 months from onset date. - No annual policy limit - 12 months from date condition was first noticed | yes | yes | yes | yes |
| Time Limited | £3,500 per condition for 12 months from onset date - No annual policy limit - | yes | yes | yes | yes |
| Time Limited | £5,000 per condition for 12 months from onset date - No annual policy limit - | yes | yes | yes | yes |
Good to know
None of the above pet insurance covers pre-existing medical conditions.
How much is The Insurance Emporium pet insurance?
How much is The Insurance Emporium pet insurance for dogs?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Accident Only | £2,500 per injury or accident. | £5.10 | £46.41 | £75 |
| Lifetime | £2,000 per condition per year | £21.17 | £192.42 | £105 + 5% contribution to the remaining amount of each claim |
| Lifetime | £4,500 per condition per year | £25.43 | £231.20 | £115 + 5% contribution to the remaining amount of each claim |
| Lifetime | £6,500 per condition per year | £29.56 | £268.72 | £125 + 5% contribution to the remaining amount of each claim |
| Maximum Benefit | £1,500 per condition whilst policy remains in force. | £17.14 | £155.86 | £105 |
| Maximum Benefit | £4,000 per condition whilst policy remains in force. | £19.10 | £173.66 | £115 |
| Maximum Benefit | £6,000 per condition whilst policy remains in force | £22.96 | £208.75 | £125 |
| Time Limited | £1,000 per condition for 12 months from onset date. | £10.74 | £97.68 | £105 |
| Time Limited | £3,500 per condition for 12 months from onset date | £17.28 | £157.15 | £115 |
| Time Limited | £5,000 per condition for 12 months from onset date | £21.75 | £197.75 | £125 |
*Quotes above are for a pedigree dog of one year old, not neutered nor microchipped.
How much is The Insurance Emporium pet insurance for cats?
| Cover type | Policy details | Monthly premium | Annual premium | Standard Excess |
|---|---|---|---|---|
| Accident Only | £2,500 per injury or accident. | £4.08 | £37.12 | £75 |
| Lifetime | £2,000 per condition per year | £16.84 | £153.12 | £85 + 5% contribution to the remaining amount of each claim |
| Lifetime | £4,500 per condition per year | £22.58 | £205.29 | £95 + 5% contribution to the remaining amount of each claim |
| Lifetime | £6,500 per condition per year | £25.40 | £230.89 | £105 + 5% contribution to the remaining amount of each claim |
| Maximum Benefit | £1,500 per condition whilst policy remains in force. | £11.21 | £101.93 | £85 |
| Maximum Benefit | £4,000 per condition whilst policy remains in force. | £15.02 | £136.51 | £95 |
| Maximum Benefit | £6,000 per condition whilst policy remains in force | £19.38 | £176.21 | £105 |
| Time Limited | £1,000 per condition for 12 months from onset date. | £8.72 | £79.29 | £85 |
| Time Limited | £3,500 per condition for 12 months from onset date | £12.35 | £112.33 | £95 |
| Time Limited | £5,000 per condition for 12 months from onset date | £15.30 | £139.11 | £105 |
*Quotes above are for a pedigree cat of one year old, not neutered nor microchipped.
How to contact The Insurance Emporium pet insurance?
The Insurance Emporium pet insurance phone numbers
| How to contact The Insurance Emporium? | Phone numbers | Opening hours |
|---|---|---|
Quotes | 03300 244 005 | Mon - Fri: 8:00am to 8:30pm |
Existing Customer Queries | 03300 244 007 | Mon - Fri: 8:00am to 8:30pm |
Claims | 03300 244 006 | Mon - Fri: 8:00am to 7:00pm |
Customer Experience | 03300 244 007 | Mon - Fri: 8:00am to 5:30pm |
The Insurance Emporium pet insurance contact details
| The Insurance Emporium contact details | |
|---|---|
| Contact form | |
| Mail address | The Insurance Emporium Pet Insurance |
| Livechat | Not available |
How to log in to The Insurance Emporium customer portal?
You can login by clicking on the "Existing customer" option and clicking on "My Emporium" or following the link: My Emporium
How to claim at The Insurance Emporium pet insurance?
There are several reasons to report a claim on your pet insurance:
- you had or will have to face significant vet fees or repeat medication;
- your pet is missing;
- your pet had or caused an accident etc.
Claims can be made by downloading the claims form and sending it via email or post. Also, customer care representatives can be called on the claims assigned number.
| How to claim on your The Insurance Emporium pet insurance? | |
|---|---|
| Claim online | The claims form can be gotten on the customer care portal |
| Claim by email | |
| Claim by phone | 03300 244 006 |
| Claim by post | The Insurance Emporium |
How to cancel your The Insurance Emporium pet insurance?
Cancellations can be done by calling the assigned telephone number.
| How to cancel your The Insurance Emporium pet insurance? | |
|---|---|
| Cancel by phone | 03300 244 005. |
Our final opinion on The Insurance Emporium pet insurance
The Insurance Emporium is a trading name of The Equine and Livestock Insurance Company Limited (E&L), which has been in business for over 70 years and also offers its own pet policies and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The Insurance Emporium offers pet insurance for dogs and cats and has a wide range of cover levels available; this makes it easy for policyholders to pick one that suits theri budget. It offers Lifetime, Maximum Benefit and Time Limited policies and for each of these it has Gold, Silver and Bronze cover levels. It provides vet fees ranging from £1,000 to £8,000 depending on the type of cover chosen. It also offers accident only and liability only policies.
The Insurance Emporium has a high rating on Defaqto and most of its insurance policies have a 4 star and 3 star rating on Defaqto. There are many cover options offered which can get confusing but a customer care agent should be able to put you through that. The insurance company is recommended.
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