JS Travel Insurance Review and Quotes

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Nishadh Mohammed updated on July 27, 2020

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It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether JS is the right company to go on holidays with?

In this definitive JS review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is JS the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into JS travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

4,4 Safe overall rating for JS

Safe ratingOur opinion
Customer service & satisfaction

Online quote generation
5 star rating on Defaqto
24/7 emergenyc helpline available
Average customer satisfaction rate 3.6/5 on TrustPilot

Cover provided

Policies available across 3 levels of cover
High limit medical emergency cover of up to £10M
High limit cancellation cover of up to £7,500
Wide range of sports and activities covered as standard

Value for money

Competitive prices
They don't offer free covers for children

Financial strength

Jade Stanley Ltd is authorised and regulated by the Financial Conduct Authority
Jade Stanley Ltd is covered by the Financial Services Compensation Scheme

Technology

Online quote generation
User friendly website
Customer portal not available
No live chat feature available

Safe rating for JS travel insurance

JS travel insurance reviews by expert and consumers

Review organisationJS travel insurance reviews
Defaqto expert

Silver: 3
Gold: 4
Platinum: 5

TrustPilot

3,6/5 based on 3 opinions.

Consumer satisfaction rates on reviews for JS holiday insurance

To check if JS is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

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What does JS travel insurance cover?

JS travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

JS's Travel Insurance Policies is available for individuals, couples, families as well as Single Parent Families.

JS single-trip and annual multi-trip travel insurances

Single and annual multi-trip days and age limits at JS
Maximum days per trip

Single Trip: Up to 94 days
Annual Multi Trip: Up to 31 days per trip & 45 days per trip under Platinum Policy.

Maximum age limit

Single Trip: 75 years
Annual Multi Trip: 65 years

Maximum days and age limit for single-trip and annual multi-trip policies at JS

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at JS:

Policy name

Silver Gold Platinum
Defaqto expert rating
345
Excess (if not stated)
£100£50£35
Medical expenses
£10M £10M £10M
Trip cancellation / curtailment
£1,000£3,000£7,500
Delayed departure 12 hours
£10£15£20
Delayed departure max
£100£1,000£1,000
Baggage & belongings
£1,500£1,500£2,500
Money including cash
£150£500£750
Repatriation
£10M £10M £10M
Personal liability
Not StatedNot StatedNot Stated
Personal accident (excess £0)
£25,000£25,000£25,000
Legal expenses
(excess £0)
£25,000£25,000£25,000
Hospital benefit
(excess £0)
x£500£1,500
Accommodation cover
£1,000£3,000£7,500
Pet care (excess £0)
Not StatedNot StatedNot Stated
SAFI*
£1,500£1,500£1,500
Medical screening
xxx
Cruise / winter sports / golf
OptionalOptionalOptional
Wedding cover
OptionalOptionalOptional
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JS backpacker travel insurance

Backpacker Travel Insurance is available at JS Travel Insurance and it comes with the following features and benefits:

  • Available across 2 levels of cover: Silver and Gold
  • 2 maximum trip duration to choose from: 12 months and 18 months with the option of 2 home visits, each visit's duration is 21 days
  • Upper age limit of 45 years
  • Up to £2,500 cancellation cover
  • Up to £5M medical emergency and repatriation cover
  • Up to £2M personal liability cover
  • Up to £2,000 personal baggage cover
  • Up to £25,000 legal costs cover.

JS winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Optional Winter Sports Cover is available at JS Travel Insurance and it comes with the following benefits:

  • Up to £500 for ski equipment that was stolen, lost or damaged
  • Up to £250 to hire ski equipment if your was lost, stolen or damaged
  • Up to £400 ski pack cover
  • Up to £500 if you're unable to ski due to piste closure
  • Up to £500 if you're unable to ski due to an avalanche.

What are the other travel insurance options available at JS?

Travel insurance options at JS
JS golf cover

Optional Golf Cover is available at JS Travel Insurance and it comes with the following benefits:

  • Up to £1,500 for golf equipment including £300 per single item, pair or set of the golf equipment
  • Up to £50 for every 24 hours (maximum £500) golf pack cover
  • Up to £50 for every 24 hours (maximum £500) if you're unable to golf due to golf course closure
  • Up to £100 if you get a hole in one.
JS business cover

Optional Business Cover is available at JS Travel Insurance and it comes with the following benefits

  • Up to £2,000 for business equipment lost, stolen or damaged
  • Up to £750 per single item, set or pair of the business equipment
  • Up to £1,000 computer equipment cover
  • Up to £500 samples cover
  • Up to £100 (maximum £300) for delayed business equipment
  • Up to £500 for emergency courier if business equipment was delayed for more than 12 hours
  • Up to £150 per day (maximum £750) for business equipment hire
  • Up to £500 business cash
  • Up to £1,000 for business money.
JS cruise cover

Optional Cruise Cover is available at JS Travel Insurance and it comes with the following benefits:

  • Up to £1,000 cabin confinement cover
  • Up to £500 missed port departure
  • Up to £100 for itinerary change
  • Up to £750 for ununsed excursions
  • Up to £250 for cruise interruption.
JS gadget cover

Optional Gadget Cover Extension is available at JS Travel Insurance and it comes with the following benefits

  • Up to £500 per single gadget
  • Up to £50 for CDs, games, tapes, cassettes or cartridges
  • You must be the owner of the gadgets and have proof of ownership to be able to make a claim
  • You must take good care of your gadgets and not leave them unattended at a public place.
JS other extras

Wedding Extension Cover is available at JS Travel Insurance and it comes with the following features and benefits:

  • Available across 3 levels of cover: Silver, Gold and Platinum
  • Limits are the same across all levels of cover with the exception of the amount of excess
  • Up to £1,000 wedding cover
  • Up to £250 rings cover
  • Up to £1,000 for wedding attire
  • Up to £1,000 for wedding gifts
  • Up to £750 for wedding photos or video recordings.

In addition to the Wedding Cover extension, the following are also available:

  • Terrorism Cover
  • Excess Waiver
  • Missed connection.
Other travel insurance policy options available at JS

Watch out!

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call JS before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is JS travel insurance?

You'll find below indicative quotes per level of cover at JS:

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at JS:

Policy name

SilverGoldPlatinum
Price - 7 days trip - 30 years old - Europe
£8,27£10,51£19,98
Price - annual policy - 30 years old - Europe
£29,58£38,32£49,78
Price - 7 days trip - 65 years old - Europe
£22,90£24,82£43,30
Price - annual policy - 65 years old - Europe
£66,56£86,22£112,00
Price - 7 days trip - 30 years old - USA
£23,66£25,28£47,78
Price - annual policy - 30 years old - USA
£42,78£50,29£65,31
Price - 7 days trip - 65 years old - USA
£70,99£75,84£143,33
Price - annual policy - 65 years old - USA
£96,26£113,15£146,95
JS travel insurance in details

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It is, however, quite difficult to give precise price ranges as JS travel insurance policy quotes will depend on a range of factors such as:

  • Your age at the time of travelling
  • The length of your stay
  • Your trip destination (Europe, North America, Worldwide)
  • The period you wish to be covered for (single trip, annual multi-trip, extension)
  • If you need specific insurance (cruise, ski, backpackers, gadget cover)
  • Your medical condition before travelling
  • Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at JS?

They do not mention any discounts on their website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at JS.

What else should I know about JS travel insurance?

What are the general exclusions at JS travel insurance?

To be eiligible for a travel insurance cover at JS Travel Insurance:

  • The trip must not have started yet
  • The trip must start and end in the UK, the Channel Islands or BFPO
  • Travel must occur within 1 year after start of policy
  • You must be registered with a General Practitioner
  • You must be a resident of the UK, the Channel Islands or BFPO and must not have spent more than 6 months in the previous 12 months away
  • You must not be travelling specifically for medical reasons or are aware that you're going to need medical attention
  • You must not be travelling against the advice of your medical practitioner
  • You must not exceed the maximum duration limit of your trip
  • You must be travelling with the intention to return home whether that is in the UK, the Channel Islands or BFPO.

How do I get travel insurance quote from JS?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If JS is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to JS website?

There is no login on the JS Travel Insurance website.

How to claim at JS travel insurance?

There are 2 ways to make a claim: phone call or by downloading a claim form online

How to claim on JS travel insurance?
When to claim?
31 days after the incident or as soon as possible.
Claim online

You can download your claim form

Claim by phone

+44 (0) 203 829 3817

How to make a claim on JS travel insurance

How do I contact JS travel insurance?

JS contact phone numbers

ServicesPhone numbersOpening hours
Customer Service
0800 047 5065

Monday to Friday: 9am to 5pm

Medical Emergency
+442038293817

Available 24/7

Emergency unde Adventure Policy
+44 (0) 203 829 3816

Available 24/7

JS contact phone numbers

JS other contact details

Contact details
Address

Jade Stanley Limited,
5 Chapel Mews, Waterloo Street,
Hove, East Sussex,
BN3 1AR

Email
[email protected]
JS contact details

How to cancel your annual JS travel insurance policy?

You will find below main information to cancel your travel insurance policy at JS:

How to cancel JS travel insurance?
Cancellation fees during cooling off period of 14 days
£0
Cancellation fees outside cooling off period

£10 admin fee
for single trip: 70% of total premium refund
for multi-trip: full refund of every month's premium

Cancel online

To cancel your policy online, you can contact JS Travel Insurance through their contact page here: https://www.jsinsurance.co.uk/help/contact_us.php

Cancel by phone

0800 047 5065

How to cancel JS travel insurance

Our opinion on JS travel insurance

JS Travel Insurance was founded in 1999 and has been offering insurance products ever since. The company is authorised and regulated by the Financial Conduct Authority.

Their travel insurance policies are available across 3 levels of cover: Silver, Gold and Platinum. In addition to the main policies, you can opt for optional covers such as Excess Waiver, Terrorism Cover, and Missed Connection Cover.

Due to the 5 star Defaqto rating of their products, we would recommend JS Travel Insurance to anyone looking for affordable travel insurance policies.

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Nishadh Mohammed
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Nishadh Mohammed is a seasoned news editor and financial writer, working with HelloSafe since May 2023. Nishadh has developed expertise in financial markets, insurance, and investment products, with a deep understanding of the Canadian financial landscape. He has honed his SEO skills and content marketing strategies while writing for Canadian publishing houses. Armed with a master's in Business Analytics and extensive journalistic experience, Nishadh uniquely combines data proficiency and thorough research to deliver comprehensive and accessible information.