Staysure Travel Insurance Review and Quotes
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodologyIt might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether Staysure is the right company to go on holidays with?
In this definitive Staysure review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is Staysure the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Staysure travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4,8 Safe overall rating for Staysure
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction |
Online quote generation | |
| Cover provided |
Wide range of specific insurance covers such as Medical Travel Insurance and Age Specific Insurance Cover | |
| Value for money |
Fairly priced premiums | |
| Financial strength |
Staysure is underwritten by ERV which is one of the leading travel insurance groups in Europe | |
| Technology |
Online quote generation |
Staysure travel insurance reviews by expert and consumers
| Review organisation | Staysure travel insurance reviews |
|---|---|
| Defaqto expert | Basic: 2 |
| TrustPilot | 4,7/5 based on more than 112K opinions |
To check if Staysure is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
Find the best travel insurance in just a few seconds!
What does Staysure travel insurance cover?
Staysure travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
Staysure Travel Insurance is also available for couples and families.
Staysure single-trip and annual multi-trip travel insurances
| Single and annual multi-trip days and age limits at Staysure | |
|---|---|
| Maximum days per trip | Single Trips up to 120 days. |
| Maximum age limit | No age limit for both Single and Annual Multi Policies |
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Staysure:
Policy name | Basic | Comprehensive |
|---|---|---|
| Defaqto expert rating | 2 | 5 |
| Excess (if not stated) | £85 - £100 | £65 |
| Medical expenses | £5M | Unlimited |
| Trip cancellation / curtailment | £500 | £5000 |
| Delayed departure 12 hours | £10 to £20 | £10 to £50 |
| Delayed departure max | £300 | £1500 |
| Baggage & belongings | £300 | £2500 |
| Money including cash | £300 | £500 |
| Repatriation | £5M | Unlimited |
| Personal liability | £2M | £2M |
| Personal accident (excess £0) | x | £20 000 |
| Legal expenses (excess £0) | x | £50 000 |
| Hospital benefit (excess £0) | x | £50 for every 24 hours up to £1000 |
| Accommodation cover | £2000 | £2000 |
| Pet care (excess £0) | x | £350 |
| SAFI* | x | £3000 |
| Medical screening | x | x |
| Cruise / Winter sports / Golf | Optional | Optional |
Find the best travel insurance in just a few seconds!
Staysure backpacker travel insurance
Backpacker Insurance Policy is available at Staysure under the Longstay Policy and is available across 2 levels of cover: Basic and Comprehensive.
The policy is available for trips that last between 3 and 18 months if you are 65 or under. The following is the breakdown of the policy and its benefits:
- Up to £5,000 for cancellations
- Medical emergency and repatriation can be unlimited depending on level of cover
- Up to £2,500 baggage cover
- Up to £500 for personal cash and passport
- Up to £20,000 for personal accident
- Up to £2 million for personal liability
- Up to £50,000 for legal costs.
If you are aged between 66 and 70 years, you can get up to a whole year for European trips, 6 months when travelling to Bermuda, Canada, China, Hong Kong, Mexico, Singapore, Thailand, the islands of the Caribbean and the United States of America and up to 9 months if you're travelling anywhere else. 4 months if you are aged between 71 and 75 and 3 months if you are over 75.
Staysure winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
Optional Winter Sports Cover is available at Staysure across only one level of cover and that is comprehensive. You can expect the following benefits with this cover:
- Up to £500 for winter sports equipment
- Up to £250 ski pass
- Up to £20 for each day (maximum £300) if your winter sports equipment was delayed
- Up to £250 for missed ski pack
- Up to £20 for each day (maximum £200) for piste closure
- Up to £20 for each day (maximum £160) if you're unable to ski due to an avalanche or landslide.
What are the other travel insurance options available at Staysure?
| Travel insurance options at Staysure | |
|---|---|
| Staysure golf cover | Optional Golf Cover is available in Comprehensive level of cover and it comes with the following benefits:
|
| Staysure business cover | The Single and Annual Multi Trip Policy covers business trips as standard but details of the cover have not been disclosed. |
| Staysure cruise cover | Optional Cruise Plus Cover is available and can only be added to your policy if you already have a Comprehensive level of cover. It comes with the following benefits as standard:
|
| Staysure gadget cover | Optional Gadget Cover Policy is available and it covers up to £1,000 for lost, stolen or damage gadgets. |
| Staysure other extras | The following are the upgrades available at Staysure:
|
Watch out!
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Staysure before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is Staysure travel insurance?
You'll find below indicative quotes per level of cover at Staysure:
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Staysure:
Policy name | Basic | Comprehensive |
|---|---|---|
| Price - 7 days trip - 30 years old - Europe | £7,93 | £13,10 |
| Price - annual policy - 30 years old - Europe | £25,59 | £33,93 |
| Price - 7 days trip - 65 years old - Europe | £11,66 | £19,25 |
| Price - annual policy - 65 years old - Europe | £29,99 | £39,99 |
| Price - 7 days trip - 30 years old - USA | £22,08 | £30,66 |
| Price - annual policy - 30 years old - USA | £47,19 | £62,31 |
| Price - 7 days trip - 65 years old - USA | £31,55 | £48,60 |
| Price - annual policy - 65 years old - USA | £91,65 | £121,53 |
Find the best travel insurance in just a few seconds!
It is, however, quite difficult to give precise price ranges as Staysure travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at Staysure?
They do not mention any discounts on their website.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Staysure.
What else should I know about Staysure travel insurance?
What are the general exclusions at Staysure travel insurance?
To be eligible for Staysure's Travel Insurance Policies:
- You need to be a resident of either England,
Scotland, Wales, Northern Ireland, the Channel
Islands or Isle of Man - You have to have resided there for more than 6 months of the previous 12 months
- You have to be registered with a local doctor
- You have to have valid European Health Insurance Card
- If you're age 16 or older, you have to have a National Insurance Number (Not applicable if you're a resident of the Channel Islands or Isle of Man.
How do I get travel insurance quote from Staysure?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Staysure is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to Staysure website?
Through the customer portal, you can get access to your Validation Certificate, Policy Documents and Schedules, and the current state of your travel insurance.
You can access the customer portal by clicking on 'My Staysure' button on the homepage which will lead you to this page
- You can log in using your email address and password if you already have an account
- If you don't have an account, you can create one by clicking on the 'Create an account' button
- You will be expected to enter your email address and password to create an account.
How to claim at Staysure travel insurance?
There are 3 ways to make a claim at Staysure: online, through a phone call or by mail.
| How to claim on Staysure travel insurance? | |
|---|---|
| When to claim? | 7 days after you have returned home from your trip. |
| Claim by mail | Send your letter to the following depending on the type of claim: Legal Costs and Expenses: |
| Claim online | You can make a claim online by visiting this page. |
| Claim by phone | 01403 288 410 |
How do I contact Staysure travel insurance?
Staysure contact phone numbers
| Services | Phone numbers | Opening hours |
|---|---|---|
| Customer Service | 0333 014 4512 (Within UK) or 0044 1604 210 845 (Outside UK) | Monday to Saturday: 8:30am to 6pm |
| Medical Emergency and Repatriation | +44 1403 288 414 | Available 24/7 |
| Sales/Quotes | 0800 033 4902 | Monday to Saturday: 8:30am to 6pm |
| Renewals | 0800 014 7808 | Monday to Saturday: 8:30am to 6pm |
Staysure other contact details
| Contact details | |
|---|---|
| Address | Britannia House |
| [email protected] |
How to cancel your annual Staysure travel insurance policy?
You will find below main information to cancel your travel insurance policy at Staysure:
| How to cancel Staysure travel insurance? | |
|---|---|
| Cancellation fees during cooling off period of 14 days | £0 |
| Cancellation fees outside cooling off period | No refund |
| Cancel by mail | Send your letter to: |
| Cancel by email | [email protected] |
| Cancel online | You can cancel your policy online by visiting this page: https://www.staysure.co.uk/contact-us/cancellation/ and filling in the necessary details that are required. |
| Cancel by phone | 033 3006 6585 |
Our opinion on Staysure travel insurance
Staysure was founded in the year 2004. The company's main focus used to be offering travel comprehensive travel insurance to people over the age of 50. As time went on, the company grew and they decided to branch out and offer their products to multiple types of travellers.
They offer Basic and Comprehensive travel insurance policies along with several other optional additional covers such as gadget, golf, cruise, etc. Due to the quality of their products, high customer satisfaction rate on Trust Pilot and 5 star rating on Defaqto, we would highly recommend Staysure to anyone looking for an affordable stress free travel insurance cover.
