HSBC Home Insurance Review and Quotes

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?

Are you wondering if HSBC is the best home insurance company to protect your house?

You’ve come to the right place.

This ultimate and up-to-date review on HSBC home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is HSBC the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail HSBC's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,3 Safe overall rating for HSBC

	Safe rating	Our opinion
Customer service & satisfaction and claims		5 stars Defaqto rating Poor reviews on Trustpilot Trade person from HSBC within 2 hours after a damage
Cover provided for your home		No maximum sum insured limit for building insurance High limit amounts for both building and contents insurance in average Standard excess of £100 Up to £10 000 for personal possessions limit (optional extra) Only one level of cover
Value for money		2 months free for new customers No APR on monthly instalments nor any adjustment or cancellation fees Refund of real cancellation fees in case you switch from another insurer to HSBC  No discount available for combined building and contents insurance
Financial strength		One of the world's largest financial organization Home insurance underwritten by Aviva Group
Technology		Motorola securtity camera available from £99,99 with your home insurance Claim process online Virtual assistant available

Expert and customer satisfaction reviews for HSBC home insurance

Review organisation	HSBC home insurance reviews
Defaqto expert
Trustpilot	1,5/5 based on 2,678 customers reviews
Which? Score	71% for building insurance 65% for contents insurance

Our general opinion on HSBC home insurance

HSBC is one of the largest banking group across the world providing financial and insurance products to over 38 million people.
The company offers one level of cover for home insurance although you can choose whether you'd like to go for sum insured policy or bedroom related policy.

Both building and contents insurance are well rated by Which as well as by Defaqto expert rating. However, customer reviews on Trustpilot are poor which means that the claim process might not be smooth and stress-free.

What does HSBC home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones?

Applying for home insurance at HSBC will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.

Home insurance at HSBC covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

HSBC buildings and contents insurance

HSBC provides three main types of household insurance:

• Buildings insurance
• Contents and personal possessions insurance
• Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

HSBC building insurance	Limits
Maximum sum insured	Unlimited
Owner liability	£2 000 000
Alternative emergency accomodation	£80 000
Period of home's unoccupancy cover	60 days
Repairs guarantee period	1 year
Trace and access	£5 000
Burst pipe	As standard
Blockage of sewer pipe	Available as extra
Gradual build-up of groundwater	Not covered
Subsidence	As standard
Underground services	Available as extra
Keys cover	£1 000
Flood and storm damage (except for fences)	As standard

Let’s have a look now at Esure contents insurance limits:

Contents insurance	Limits
Maximum sum insured	£80 000
Owner liability	£2 000 000
Alternative emergency accomodation	£10 000
Period of home's unoccupancy cover	60 days
Damage made by pets	Not covered
Contents kept in garden	£1 000
Contents kept in outbuildings (garage included)	£80 000
Thefts from outbuildings	£3 000
Single item limit for valuables	Not covered
Items temporarily removed from home	£5 000
Money in and outside the home	Inside: £750 Outside: £750 (under personal possessions cover - optional extra)
Credit cards in and outside the home	Inside: Not covered Outside: £1000 (under personal possessions cover - optional extra)
Business equipment kept at home	£5000 (available as extra)
Student equipment	£5 000
Keys cover	£1 000

HSBC home insurance additional cover

On top of your HSBC buildings and contents insurance, you can find additional cover such as:

	Home insurance additional cover
Accidental damage cover	Optional extra
Home emergency	Optional extra Up to £1 000 per call out Up to £1 000 for emergency accommodation
Boiler cover	Part of the home emergency optional extra Up to £1 000 for boiler repair Up to £500 for boiler replacement
Legal protection	Optional extra Up to £50 000 for expert lawyers fees
Personal possessions	Optional extra Up to £10 000 for personal possessions cover at home Up to £20 000 for single item limit away from home Up to £1 500 limit for personal possessions kept in a car
Mobile cover	Part of the personal possessions cover Up to £10 000 limit
Bicycle cover	Optional extra Up to £2 500 limit

HSBC home insurance excess

The deductible you'll have to pay in case of claims are as described below:

	For both building and contents insurance
Excess for standard claims	£100
Excess for escape water claims	£200
Excess for subsidence claims	£1 000
Excess for personal possessions	£200
Excess for keys	£200

HSBC home insurance fees and NCD

To manage your policy, renew, cancel or modify it, HSBC fees are as follows:

	Fees applied to manage your HSBChouse policy
Interests on payment installments	0,00%
To renew my policy	£0
To adjust my policy	£0
To duplicate documents	£0
To cancel my policy during cooling-off period	£0
To cancel my policy outside cooling-off period	£0
For payment default	£0
To switch from one insurer to HSBC	Refund of real cancellation fees

How much does HSBC home insurance cost?

You will below indicative quotes for building and contents insurance at HSBC:

	Building insurance	Contents insurance
Excess	£100	£100
Home cover	Building: £250 000 Contents: £20 000 Personal items: £4 000	Building: £500 000 Contents: £50 000 Personal items: £8 000
Premium	£188,66	£370,17

It is very difficult to give a precise range of how much exactly will your home insurance cost at HSBC as it will mainly depend on:

• The insurance you apply for (building, contents, combined insurance, extras)
• Your address
• Your claim record
• The insured value of your home and of your personal belongings, etc.

HSBC will establish a risk rate, taking into account all these elements, and offer you a price based on it.

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

HSBC home insurance discounts available

No discount available.

How do I a claim on HSBC home insurance?

To claim at HSBC, you can either fill in the claim form online, or make a phone call to the claim management team.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

	How to claim on HSBC home insurance?
Claim online	Claim form
Claim by phone	0345 300 5899

How can I cancel HSBC house insurance?

To cancel your HSBC house insurance, here is what you need to know:

	Cancelling your home insurance at HSBC
Cancellation notice if HSBC cancel your policy	7 days
Cancellation fees	Fees during cooling-off period: £0 Fees outside cooling-off period: £0
Cancel by mail	HSBC Customer Care Team Customer Services Centre PO Box 7463 Pitheavlis Perth PH2 0YX
Cancel by phone	0345 3005 898

How to contact HSBC home insurance?

Services	Phone numbers	Opening hours
Customer service	0800 0963 378	Mon-Fri: 8am to 9pm Sat and Sun: 9am to 5pm
Claims	0345 300 5899	Mon - Fri: 8am – 9pm Sat: 9am – 5pm Sun: 9am – 5pm
High-value Quotation	0800 0681 577	Mon - Fri: 8am – 9pm Sat: 9am – 5pm Sun: 9am – 5pm
Policy changes, renewal or cancellation	0345 300 5898	Mon - Fri: 8am – 9pm Sat: 9am – 5pm Sun: 9am – 5pm
Home emergency	0345 300 0959	24/7

HSBC home insurance contact details

	HSBC contact details
HSBC address	HSBC Customer Care Customer Services Centre PO Box 7463 Pitheavlis Perth PH20YX
Customer service email	Not available
Chatbot available	Virtual assistant available on any page of the website by clicking on the Need Help button on the bottom right corner.

How do I get HSBC home insurance quotes?

To get a quote online at HSBC, it couldn’t be simpler.

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If HSBC is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get HSBC home insurance quotes, you will need to provide:

• Your personal information: ID, age, phone number and job
• Your address and postcode
• Your homeowner record (claims included)
• Your home description (type of property, the date it was built, how many square metres inside and outside)
• Your property related status: do you own it, rent it, have a mortgage on it, etc.
• Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

• Are you a first-time buyer?
• Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
• Has the property ever been damaged by flood?
• Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your HSBC house insurance quote

• Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
• Increase the excess amount you are willing to pay in case you make a claim.
• Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
• Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
• Consider index-linked cover for building insurance to follow prices of building materials.