Tesco Bank Home Insurance Review and Quotes

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Alexandre Desoutter updated on July 27, 2020

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?

Are you wondering if Tesco Bank is the best home insurance company to protect your house?

You’ve come to the right place.

This ultimate and up-to-date review on Tesco Bank home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is Tesco Bank the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail Tesco Bank's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,2 Safe overall rating for Tesco Bank

Safe ratingOur opinion
Customer service & satisfaction
and claims

Rated 5 stars by Defaqto
Many contact numbers to call
Well documented website
Very poor trustpilot reviews

Cover provided for your home

Up to £100,000 new-for-old contents cover (£75 000 as standard)
Unlimited building cover as standard
Single item limit up to £30 000
In overall, claims limit above average for reasonable excess

Value for money

No adjustment fees, reasonable cancellation fees outside cooling off period
NCB available
Discounts for Tesco members as well as for policies purchased online
Adjustments fees by phone of £20

Financial strength

High, Tesco Bank Insurance is administered by different underwriters such as Tesco Underwriting Ltd, Axa Insurance UK, Geo Underwriting Services Limited, Royal and Sun Alliance Insurance plc and Legal and General Insurance Ltd


100% online quote and claim process
Well documented website
My Insurance Account allows you to manage your policy online
No livebot available

Safe rating for Tesco Bank home insurance

Expert and customer satisfaction reviews for Tesco Bank home insurance

Review organisationTesco Bank home insurance reviews

Defaqto expert
defaqto 5 stars
Trustpilot1,4/5 based on 735 customers reviews
Overall Which? Score


Consumer satisfaction rates on reviews for Tesco Bank home insurance

Our general opinion on Tesco Bank home insurance

Tesco Personal Finance was founded in 1997, and born from a partnership between the Royal Bank of Scotland and Tesco plc.
The company is specialized in providing car and home insurance as well as other banking products and is rated 5 stars by Defaqto.
Tesco only provides one level of home insurance.

The website is well organized, very documented. The customer portal allows any customers to fully manage policies and claims online. Besides different landlines numbers are available.
However, the company is only rated 1,4 out of 5 on Trustpilot, which means customer service must be poor when it comes to getting compensation or assistance for serious claims.

Limits provided under building and contents insurance are good. In overall, we would recommend this policy and advise customers to manage everything from the Tesco website and Your Insurance Account.

What does Tesco Bank home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones?

Applying for home insurance at Tesco Bank will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.

Home insurance at Tesco Bank covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

Tesco Bank buildings and contents insurance

Tesco Bank provides three main types of household insurance:

  • Buildings insurance
  • Contents and personal possessions insurance
  • Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

Good to know

If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

Good to know

House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

Tesco Bank building insuranceLimits
Maximum sum insured


Owner liability

£2 000 000

Alternative emergency accomodation

£50 000

Period of home's unoccupancy cover

60 days

Repairs guarantee period

1 year

Trace and access

£5 000

Burst pipe

As standard

Blockage of sewer pipe

As standard

Gradual build-up of groundwater

Not covered


As standard

Underground services

As standard

Keys cover


Flood and storm damage (except for fences)

As standard

Tesco Bank building insurance

Good to know

Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).

Let’s have a look now at Esure contents insurance limits:

Contents insuranceLimits
Maximum sum insured

£100 000

Owner liability

£2 000 000

Alternative emergency accomodation

£15 000

Period of home's unoccupancy cover

60 days

Damage made by pets

Not covered

Contents kept in garden

£1 500

Contents kept in outbuildings (garage included)

£100 000

Thefts from outbuildings

£5 000

Single item limit for valuables

£30 000

Items temporarily removed from home

£10 000

Money in and outside the homeInside:



500 (under personal possessions cover - optional extra)

Credit cards in and outside the homeInside:



500 (under personal possessions cover - optional extra)

Business equipment kept at home

£10 000

Student equipment

£5 000

Keys cover


Tesco Bank contents insurance

Tesco Bank home insurance additional cover

On top of your Tesco Bank buildings and contents insurance, you can find additional cover such as:

Home insurance additional cover
Accidental damage cover

Available as extra

Home emergency
  • Optional extra
  • Up to £1000 per call out
  • Up to £200 for emergency accommodation
Boiler cover
  • Part of the home emergency optional extra
  • Up to £1000 for boiler repair
  • Up to £250 for boiler replacement
Legal protection
  • Optional extra
  • Up to £100 0000
Personal possessions
  • Optional extra
  • Up to £20 000 for personal possessions cover, in or away from home
  • Up to £2500 limit for personal possessions kept in a car
Mobile cover
  • Part of the personal possessions cover
  • Up to £600 limit
Bicycle cover
  • Part of the personal possessions cover
  • £2500 limit

Tesco Bank home insurance excess

The deductible you'll have to pay in case of claims are as described below:

For both building and contents insurance
Excess for standard claims£100
Excess for escape water claims£250
Excess for subsidence claims£1 000
Excess for personal possessions£0
Excess for keys£100
Tesco Bank home insurance main excess

Tesco Bank home insurance fees and NCD

To manage your policy, renew, cancel or modify it, Tesco Bank fees are as follows:

Fees applied to manage your Tesco Bankhouse policy
Interests on payment installments29,80%
To renew my policy£0
To adjust my policy£0 / £20 by phone
To duplicate documents£0
To cancel my policy during cooling-off period£0
To cancel my policy outside cooling-off period£35
For payment default£0
To switch from one insurer to Tesco BankNot covered
Home insurance fees at Tesco Bank

How much does Tesco Bank home insurance cost?

You will below indicative quotes for building and contents insurance at Tesco Bank:

Building insuranceContents insurance
Home coverBuilding: £250 000
Contents: £20 000
Personal items: £4 000
Building: £500 000
Contents: £50 000
Personal items: £8 000
Home insurance quotes at Tesco Bank

It is very difficult to give a precise range of how much exactly will your home insurance cost at Tesco Bank as it will mainly depend on:

  • The insurance you apply for (building, contents, combined insurance, extras)
  • Your address
  • Your claim record
  • The insured value of your home and of your personal belongings, etc.

Tesco Bank will establish a risk rate, taking into account all these elements, and offer you a price based on it.

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

Tesco Bank home insurance discounts available

  • No discounts for buying combined policy
  • 20% discounts when buying online
  • Guaranteed discount for Tesco Clubcard members

How do I a claim on Tesco Bank home insurance?

To claim at Tesco Bank home insurance you need to make a phone call. Make sure you have your policy number with you and take all necessary documents before calling.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on Tesco Bank home insurance?
Claim by phone

0345 677 7222

How to claim on my home insurance at Tesco Bank

Good to know

If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.

How can I cancel Tesco Bank house insurance?

To cancel your Tesco Bank house insurance, here is what you need to know:

Cancelling your home insurance at Tesco Bank
Cancellation notice if Tesco Bank cancel your policy7 days
Cancellation feesFees during cooling-off period: £0
Fees outside cooling-off period: £35
Cancel by mail

Tesco Bank Customer Service
P.O. Box 276
Newcastle Upon Tyne, NE12 2BT.

Cancel by phone

0345 677 7222

How to cancel my Tesco Bank home insurance

How to contact Tesco Bank home insurance?

ServicesPhone numbersOpening hours
New customers

0345 366 8632

Mon-Fri: 9am – 6pm
Sat: 9am – 2pm
Sun: closed

Claims (depending on the underwriter)

Tesco Underwriting Ltd: 0345 677 7222
AXA Insurance UK plc: 0330 024 0387
Geo Underwriting Services Limited: 0330 123 5543
Towergate Underwriting Group Ltd: 0330 123 5543
Royal & Sun Alliance Insurance plc: 0345 078 7535
Legal & General Insurance Ltd: 0345 070 1307

Not stated

Claims (for other policies)

Home Emergency cover claims: 0330 123 1963
Home Emergency cover claims: 0330 123 1964
Family Legal Guard legal helpline: 0345 030 3182
Family Legal Guard claims line: 0345 030 3183


Queries and changes to insurance policy and any other add- on products

0345 246 2904

Not stated

Calling from a mobile phone

0113 209 3099

Not stated

How to contact Tesco Bank home insurance

Tesco Bank home insurance contact details

Tesco Bank contact details
Tesco Bank address

Customer Relation Manager Freepost RSJB-RYLK-JKUX Tesco Bank Complaints P.O.Box 277 Newcastle upon Tyne NE12 2BU

Customer service email

[email protected]

Chatbot available

Not available

Tesco Bank contact details

How do I log in to Tesco Bank customer portal?

You can log into your Insurance Account at Tesco Bank after creating an account.The secure customer portal is your one stop centre for managing, viewing, printing your policy document. It saves you the stress of physically keeping your insurance policy document and prevent it from loss and damage.

How do I get Tesco Bank home insurance quotes?

To get a quote online at Tesco Bank, it couldn’t be simpler.

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If Tesco Bank is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get Tesco Bank home insurance quotes, you will need to provide:

  • Your personal information: ID, age, phone number and job
  • Your address and postcode
  • Your homeowner record (claims included)
  • Your home description (type of property, the date it was built, how many square metres inside and outside)
  • Your property related status: do you own it, rent it, have a mortgage on it, etc.
  • Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

  • Are you a first-time buyer?
  • Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
  • Has the property ever been damaged by flood?
  • Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your Tesco Bank house insurance quote

  • Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
  • Increase the excess amount you are willing to pay in case you make a claim.
  • Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
  • Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
  • Consider index-linked cover for building insurance to follow prices of building materials.
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Alexandre Desoutter

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.