LV Home Insurance Review and Quotes

Would you like to protect your home against any damage or an unfortunate event such as a house fire or theft?

Are you wondering if LV is the best home insurance company to protect your house?

You’ve come to the right place.

This ultimate and up-to-date review on LV home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.

Is LV the best insurance company for you?

Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.

At Safe, we’ve studied in detail LV's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.

4,6 Safe overall rating for LV

	Safe rating	Our opinion
Customer service & satisfaction and claims		Impressive customer reviews on Trustpilot Rated 5 stars on Defaqto One of the biggest insurance provider in the UK Prompt and efficient claim process very well rated by customers Clarity of information 24-hour UK emergency helpline
Cover provided for your home		Average limit amounts for reasonable excess Up to £100 000 cover for legal expenses (as extra) Home and HomePlus levels of cover both rated 5 stars by Defaqto Home emergency cover doesn't include emergency accommodation
Value for money		25% discount when buying online Cancellation fees during cooling off as well as adjustment fees + APR of 24,90%
Financial strength		Underwritten by Liverpool Victoria Insurance Company Ltd One of the biggest financial and insurance organization in the UK
Technology		Customer portal available Claim form available online Very well organized website

Expert and customer satisfaction reviews for LV home insurance

Review organisation	LV home insurance reviews
Defaqto expert
Trustpilot	4,7/5 based on 14,092 customers reviews
Overall Which? Score	73%

Our general opinion on LV home insurance

LV, also known as Liverpool Victoria or LV=, is among the largest insurance and mutual provider across the UK and counts more than 5 million members. LV now provides, along with home insurance, car, pet and travel cover.

LV provides 2 levels of cover, both rated 5 stars by Defaqto expert. The HomePlus level of cover even ranked higher than the standard one presented below with accidental damage and personal possessions included as standard and not as optional extras.

The company also has great customer reviews, 4,7 out of 5 on Trustpilot based on more than 14K customers reviews which means the claim process must be very well handled. We highly recommend LV Home and HomePlus Insurance covers.

What does LV home insurance cover?

What is more important than protecting your home – the roof under which you sleep with your loved ones?

Applying for home insurance at LV will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).

Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.

Home insurance at LV covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.

LV buildings and contents insurance

LV provides three main types of household insurance:

• Buildings insurance
• Contents and personal possessions insurance
• Combined policy

Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.

Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.

In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.

You will find below policy details for building and contents insurance:

LV building insurance	Limits
Maximum sum insured	£1 000 000
Owner liability	£2 000 000
Alternative emergency accomodation	£50 000
Period of home's unoccupancy cover	60 days
Repairs guarantee period	1 year
Trace and access	£5 000
Burst pipe	As standard
Blockage of sewer pipe	As standard
Gradual build-up of groundwater	As standard
Subsidence	As standard
Underground services	As standard
Keys cover	Up to £1M
Flood and storm damage (except for fences)	As standard

Let’s have a look now at Esure contents insurance limits:

Contents insurance	Limits
Maximum sum insured	£100 000
Owner liability	£2 000 000
Alternative emergency accomodation	£25 000
Period of home's unoccupancy cover	60 days
Damage made by pets	Covered
Contents kept in garden	£1 500
Contents kept in outbuildings (garage included)	Up to £100 000
Thefts from outbuildings	Up to £100 000
Single item limit for valuables	£2 000
Items temporarily removed from home	£5 000
Money in and outside the home	Inside: £500 Outside: 500 (under personal possessions cover - optional extra)
Credit cards in and outside the home	Inside: £500 Outside: 500 (under personal possessions cover - optional extra)
Business equipment kept at home	£5 000
Student equipment	£5 000
Keys cover	Up to £1M

LV home insurance additional cover

On top of your LV buildings and contents insurance, you can find additional cover such as:

	Home insurance additional cover
Accidental damage cover	Optional extra
Home emergency	Optional extra Up to £500 per call out Emergency accommodation not covered
Boiler cover	Part of the home emergency optional extra Up to £500 for boiler repair Up to £500 for boiler replacement
Legal protection	Optional extra Up to £100 000 for expert lawyers fees for you and your family
Personal possessions	Optional extra Up to £15 000 for personal possessions cover at home, £20 000 away from home Up to £15000 limit for personal possessions kept in a car
Mobile cover	Part of the personal possessions cover Up to £2000 limit
Bicycle cover	Optional extra £5000 limit

LV home insurance excess

The deductible you'll have to pay in case of claims are as described below:

	For both building and contents insurance
Excess for standard claims	£100 - £1000
Excess for escape water claims	£350
Excess for subsidence claims	£1 000
Excess for personal possessions	£100 - £1000
Excess for keys	£100 - £1000

LV home insurance fees and NCD

To manage your policy, renew, cancel or modify it, LV fees are as follows:

	Fees applied to manage your LVhouse policy
Interests on payment installments	24,90%
To renew my policy	£0
To adjust my policy	£15,0
To duplicate documents	£0
To cancel my policy during cooling-off period	£32
To cancel my policy outside cooling-off period	£32
For payment default	£0
To switch from one insurer to LV	Not covered

How much does LV home insurance cost?

You will below indicative quotes for building and contents insurance at LV:

	Building insurance	Contents insurance
Excess	£100 - £1000	£100 - £1000
Home cover	Building: £250 000 Contents: £20 000 Personal items: £4 000	Building: £500 000 Contents: £50 000 Personal items: £8 000
Premium	£191,94	£376,61

It is very difficult to give a precise range of how much exactly will your home insurance cost at LV as it will mainly depend on:

• The insurance you apply for (building, contents, combined insurance, extras)
• Your address
• Your claim record
• The insured value of your home and of your personal belongings, etc.

LV will establish a risk rate, taking into account all these elements, and offer you a price based on it.

The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.

Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.

LV home insurance discounts available

• Discount for buying combined policy
• 25% discount when buying online

How do I a claim on LV home insurance?

To claim at LV, the best way to do it is by calling the claim manager team (number below). You can also start by reporting your home claim through the online form and wait for the LV team to call you back within 2 working days.
We would advise you to first have a look at their FAQ related to claims which is well organized and already may answer many of your questions.
To report a home emergency, you can also do it either by phone or through the home emergency report form online.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

	How to claim on LV home insurance?
Claim by email	[email protected]
Claim online	You can start filling the claim form online. The claim team from LV will come back to you within 2 working days.
Claim by phone	0800 032 2844

How can I cancel LV house insurance?

To cancel your LV house insurance, here is what you need to know:

	Cancelling your home insurance at LV
Cancellation notice if LV cancel your policy	7 days
Cancellation fees	Fees during cooling-off period: £32 Fees outside cooling-off period: £32
Cancel by phone	0800 032 9399

How to contact LV home insurance?

Services	Phone numbers	Opening hours
Claims	0800 032 2844 If you're calling from abroad +441202296762	Mon - Fri: 9am - 5pm Sat: 8am – 12pm
Customer service / make changes to your policy	0800 085 5664	Mon - Fri: 8am - 8pm Sat: 9am – 5pm Sun: 10am – 4pm
Renewal Hotline	0800 085 5664	Mon - Fri: 8am - 8pm Sat: 9am – 5pm Sun: 10am – 4pm
Home emergency contact	0800 028 5988	24/7
Quotes	0800 023 2638	Not stated

LV home insurance contact details

	LV contact details
LV address	Liverpool Victoria County Gates BH1 2NF Bournemouth United Kingdom
Customer service email	You can request documents only through [email protected]
Chatbot available	Not Available

How do I get LV home insurance quotes?

To get a quote online at LV, it couldn’t be simpler.

You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If LV is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.

To get LV home insurance quotes, you will need to provide:

• Your personal information: ID, age, phone number and job
• Your address and postcode
• Your homeowner record (claims included)
• Your home description (type of property, the date it was built, how many square metres inside and outside)
• Your property related status: do you own it, rent it, have a mortgage on it, etc.
• Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.

The types of questions you will be asked are typically:

• Are you a first-time buyer?
• Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
• Has the property ever been damaged by flood?
• Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.

5 tips to reduce your LV house insurance quote

• Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
• Increase the excess amount you are willing to pay in case you make a claim.
• Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
• Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
• Consider index-linked cover for building insurance to follow prices of building materials.