RIAS Home Insurance Review and Quotes
verified information
Information verified by Adeline Harmant
Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodologyWould you like to protect your home against any damage or an unfortunate event such as a house fire or theft?
Are you wondering if RIAS is the best home insurance company to protect your house?
You’ve come to the right place.
This ultimate and up-to-date review on RIAS home insurance gathers all you need to know: consumers reviews, cover details, prices, claim process, contact numbers and much more. Let’s dive right into it.
Is RIAS the best insurance company for you?
Getting the best home insurance deal is not just about the price. Indeed, focusing on just getting the cheapest deal might be a bad calculation when it comes to getting a good pay-out if your home is damaged as a result of an unfortunate event such as theft, fire or natural disaster.
At Safe, we’ve studied in detail RIAS's home policy terms and conditions and given our own ratings based on different criteria for combined building and contents insurance policy.
4,2 Safe overall rating for RIAS
| Safe rating | Our opinion | |
|---|---|---|
| Customer service & satisfaction and claims |
5 stars Defaqto rating, 4,4 on Trustpilot | |
| Cover provided for your home |
Average limit amounts for standard excess of £50 | |
| Value for money |
Affordable quotes starting at £103 | |
| Financial strength | RIAS is a trading name of Ageas Retail Limited authorized and regulated by the FCA. | |
| Technology |
Live chat available |
Expert and customer satisfaction reviews for RIAS home insurance
| Review organisation | RIAS home insurance reviews |
|---|---|
Defaqto expert |  |
| Trustpilot | 4,4/5 based on 3,477 customers reviews |
| Overall Which? Score | 62% |
Our general opinion on RIAS home insurance
RIAS was founded in 1992 and is now one of the leading insurance provider in the UK also offering car, travel, caravan insurance or breakdown cover.
The standard home insurance policy from RIAS is rated 5 stars by Defaqto. Customers reviews on Trustpilot give are impressive which means that the company must deal with home claims promptly and efficiently.
However, Which? ranked the policy in the lower part of the scale, mainly because of lack of cover provided such as blockage of sewer pipe cover in building insurance for instance or poor cover for contents in the open or in outbuildings.
What does RIAS home insurance cover?
What is more important than protecting your home – the roof under which you sleep with your loved ones?
Applying for home insurance at RIAS will allow you to protect the structure of your home (buildings insurance), what is inside (contents insurance) or both (combined buildings and contents insurance).
Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents.
Home insurance at RIAS covers you for any damage made as a result of an unfortunate event such as theft, fire and natural disaster causing leaks, flooding, etc.
RIAS buildings and contents insurance
RIAS provides three main types of household insurance:
- Buildings insurance
- Contents and personal possessions insurance
- Combined policy
Buildings insurance covers the structural aspects of your home. It will cover any damage made to your walls, floors, ceiling, windows, outbuildings, garages, etc. You can also extend your buildings insurance to permanent fixtures such as bathrooms, etc. Buildings insurance is for homeowners.
Good to know
If you buy your property and get a mortgage for this, you will be asked to provide valid buildings insurance. Buildings insurance is not mandatory, though. However, you must know that an average claim for repairing a burst pipe for example is £25 000.
Contents insurance will cover any damage made to your belongings inside your home or in your garden (TV and other appliances, furniture, etc). In other words, it will cover anything which is not structural.
Good to know
House contents insurance is highly recommended (especially in case you get burgled or if you are renting a furnished flat) but is not mandatory.
In the event of a fire, for instance, buildings insurance will give you compensation for your home structure, your walls, roofing or other structural elements damaged during the fire, and contents insurance will cover any damage made to your household appliances, furniture, jewellery and so on.
You will find below policy details for building and contents insurance:
| RIAS building insurance | Limits |
|---|---|
| Maximum sum insured | £1 000 000 |
| Owner liability | £2 000 000 |
| Alternative emergency accomodation | £100 000 |
| Period of home's unoccupancy cover | 60 days |
| Repairs guarantee period | 1 year |
| Trace and access | £5 000 |
| Burst pipe | As standard |
| Blockage of sewer pipe | Not covered |
| Gradual build-up of groundwater | As standard |
| Subsidence | As standard |
| Underground services | As standard |
| Keys cover | £1000 to £1500 limit as extra |
| Flood and storm damage (except for fences) | As standard |
Good to know
Limits mentioned above are part of the total sum you insured with your insurer when applying for home insurance (and not in addition to).
Let’s have a look now at Esure contents insurance limits:
| Contents insurance | Limits |
|---|---|
| Maximum sum insured | £100 000 |
| Owner liability | £2 000 000 |
| Alternative emergency accomodation | £20 000 |
| Period of home's unoccupancy cover | 60 days |
| Damage made by pets | Not covered |
| Contents kept in garden | £2 000 |
| Contents kept in outbuildings (garage included) | £5 000 |
| Thefts from outbuildings | £5 000 |
| Single item limit for valuables | £1 500 |
| Items temporarily removed from home | £100 000 |
| Money in and outside the home | Inside: £500 Outside: £500 (under personal possessions cover - optional extra) |
| Credit cards in and outside the home | Inside: £500 Outside: 500 (under personal possessions cover - optional extra) |
| Business equipment kept at home | £5 000 |
| Student equipment | £5 000 |
| Keys cover | £1000 to £1500 limit as extra |
RIAS home insurance additional cover
On top of your RIAS buildings and contents insurance, you can find additional cover such as:
| Home insurance additional cover | |
|---|---|
| Accidental damage cover |
|
| Home emergency |
|
| Boiler cover |
|
| Legal protection |
|
| Personal possessions |
|
| Mobile cover |
|
| Bicycle cover |
|
RIAS home insurance excess
The deductible you'll have to pay in case of claims are as described below:
| For both building and contents insurance | |
|---|---|
| Excess for standard claims | £50 |
| Excess for escape water claims | £250 |
| Excess for subsidence claims | £1 000 |
| Excess for personal possessions | £50 |
| Excess for keys | £50 |
RIAS home insurance fees and NCD
To manage your policy, renew, cancel or modify it, RIAS fees are as follows:
| Fees applied to manage your RIAShouse policy | |
|---|---|
| Interests on payment installments | 29,90% |
| To renew my policy | £20 |
| To adjust my policy | £20 |
| To duplicate documents | £0 |
| To cancel my policy during cooling-off period | £25 |
| To cancel my policy outside cooling-off period | £35 |
| For payment default | £13 |
| To switch from one insurer to RIAS | £75 |
How much does RIAS home insurance cost?
You will below indicative quotes for building and contents insurance at RIAS:
| Building insurance | Contents insurance | |
|---|---|---|
| Excess | £50 | £50 |
| Home cover | Building: £250 000 Contents: £20 000 Personal items: £4 000 | Building: £500 000 Contents: £50 000 Personal items: £8 000 |
| Premium | £187,02 | £366,95 |
It is very difficult to give a precise range of how much exactly will your home insurance cost at RIAS as it will mainly depend on:
- The insurance you apply for (building, contents, combined insurance, extras)
- Your address
- Your claim record
- The insured value of your home and of your personal belongings, etc.
RIAS will establish a risk rate, taking into account all these elements, and offer you a price based on it.
The average cost of combined buildings and contents insurance in 2018 was £163, with contents insurance usually counting for a third of the premium (around £60) and building insurance for the rest (around £110). However, premium will be higher if you buy stand-alone building or contents insurance.
Do you want to compare the cheapest home insurance quotes? It couldn’t be easier. Just do a quick home insurance comparison using our comparison tool below. It takes only 15 seconds and is completely neutral and 100% anonymous.
RIAS home insurance discounts available
Discount is given for buying combined policy.
How do I a claim on RIAS home insurance?
To claim at Rias, you can either call the company's 24hr phone number or fill in a claim form online its website.
You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.
| How to claim on RIAS home insurance? | |
|---|---|
| Claim online | You can record your home claim using this form and wait for the RIAS claim manager team to call you back. |
| Claim by phone | 0345 122 3281 |
Good to know
If you claim is related to a criminal incident (theft, fire etc), you must call the police upfront.
How can I cancel RIAS house insurance?
To cancel your RIAS house insurance, here is what you need to know:
| Cancelling your home insurance at RIAS | |
|---|---|
| Cancellation notice if RIAS cancel your policy | 7 days |
| Cancellation fees | Fees during cooling-off period: £25 Fees outside cooling-off period: £35 |
| Cancel by mail | Rias Customer Services, |
| Cancel by phone | 0345 650 0345 |
How to contact RIAS home insurance?
| Services | Phone numbers | Opening hours |
|---|---|---|
| Claims | 0345 1223 281 | Mon to Fri 8:30am - 6:00pm |
| Quotes | 0800 561 0711 | Mon to Fri 8:30am - 6:00pm |
| Discussing existing home policy | 0800 183 9261 | Mon to Fri 8:30am - 6:00pm |
| Online Account | 0345 234 0119 | Mon to Fri 8:30am - 6:00pm |
| Home insurance renewal | 0345 234 0116 | Mon to Fri 8:30am - 6:00pm |
RIAS home insurance contact details
| RIAS contact details | |
|---|---|
| RIAS address | Rias Customer Services, |
| Customer service email | |
| Chatbot available | Available |
How do I log in to RIAS customer portal?
You can log in to your customer portal at RIAS if you are an existing customer.
The customer portal at RIAS will allow you to fully manage your policy online, access to your documents, claim etc.
You can access the portal from the RIAS website landing page.
How do I get RIAS home insurance quotes?
To get a quote online at RIAS, it couldn’t be simpler.
You can go on our home insurance comparison tool here and compare the main home insurance deals on the market. If RIAS is the company that best suits your needs, then you just click on the ‘Get quote’ button and follow the whole process explained online.
To get RIAS home insurance quotes, you will need to provide:
- Your personal information: ID, age, phone number and job
- Your address and postcode
- Your homeowner record (claims included)
- Your home description (type of property, the date it was built, how many square metres inside and outside)
- Your property related status: do you own it, rent it, have a mortgage on it, etc.
- Extras you’d like to get on your home insurance, contents sum insured and the excess you’d like to pay.
The types of questions you will be asked are typically:
- Are you a first-time buyer?
- Has the property ever suffered from subsidence, cracking, subsidence or undergone any underpinning (or showed any signs)?
- Has the property ever been damaged by flood?
- Has anyone living permanently at the property made any home claim(s) for loss or damage in the past X years (usually 3) or had any claim(s) made against them? etc.
5 tips to reduce your RIAS house insurance quote
- Always shop around on home insurance comparison sites. If you do not auto renew and instead apply for new home insurance, you will easily be able to lower your house insurance cost and benefit from new customer discounts.
- Increase the excess amount you are willing to pay in case you make a claim.
- Choose the level of cover that is right for you. Insure with the right sum for both your buildings and contents insurance. If you do not have high value items, consider an ‘indemnity’ contents insurance rather than a ‘new for old’ one.
- Opt for a policy offering No Claim Bonus to lower your premium if you've gone for a few years without making any claim.
- Consider index-linked cover for building insurance to follow prices of building materials.
