Is So-sure The Best Gadget Insurance?

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Alexandre Desoutter updated on July 28, 2020

We’ve become a gadget nation. We depend on our laptop, phone, tablets to do our jobs, our shopping, and our homework – or just to have fun. But that makes losing our gadget a major disaster.

Taking out a gadget insurance is the solution, but before it's worth checking out some of the insurer. You want to know if so-sure can cover your phone, your laptop or your camera? and if so-sure gadget insurance is reliable? In this review, we'll guide you through the ins and outs of so-sure gadget insurance.

Let’s dive right in!

What is so-sure gadget insurance?

Gadget insurance, as the name suggests, protects your home gadgets (cameras, mobile phones, sat nav equipment, laptops, smartwatch etc.) against accidental damage, theft, loss, liquid or fire damage or mechanical failure depending on the level of cover chosen. Mobile phone insurance can also protect you against unauthorised calls if someone steals your phone.

So-sure is specialized in phone insurance. So-sure covers a lot of differents models of phones, from iphone to less known mobile phone brands. As So-sure is specialized in phone, its level of coverage is very complete and accurate, your phone will be well insured with So sure; you will enjoy a great peace of mind by insuring your phone with So-sure.

Which items are covered by so-sure insurance?

Here are the gadgets covered by so-sure gadget insurance:

Gadget coveredCovered or not
Laptop No
Coverage items

So-sure is specialized in phone insurance. You can insured all your type of phone model with So-sure.

So-sure gadget insurance in a nutshell

Here are the main informations to know when taking out a gadget insurance with so-sure gadget insurance:


£50 accidental damages / £70 for loss and theft

Expert rating4,5 from Truspilot
Multi gadget up to


Claims allowed

2 claims max for loss and/or theft in any policy year


Yes, for paying early you get one month free

so-sure coverage

What is covered by so-sure gadget insurance?

You will find so-sure gadget insurance main features :

OptionsIncluded or add-on
Main phones covered
  • Iphone
  • Samsung
  • LG
  • Sony
  • Huawei
  • Google pixel
Second-hand phonesYes
Repair guarantee

Phone up to three years old

Instant coverYes
Worldwide cover90 days
Family CoverNo
Accidental damageYes
Mechanical breakdownYes
Accessories covered£100
Extra included

So-sure repairs your phone within 24 to 72

Unauthorized calls Yes
so-sure coverage

What is not covered by insurance?

So-sure won't cover you if there are:

  • Any existing claims before you bought so-sure insurance
  • Claims where you’ve knowingly put your gadget at risk
  • Your paid-for downloads and apps are unlikely to be covered

How much is so-sure gadget insurance?

Gadget insurance prices differ depending on which gadget, and how many gadgets, you’re insuring, but as a rule of thumb, a top of the range smartphone could cost £70-90 a year to insure; that’s just £6 a month. Compared to the cost of the phone, that’s peanuts.

So sure minimum cost to insure a phone is starting from £3. To insure an iphone 6+, you will pay £5.99 monthly.

How to contact so-sure gadget insurance?

Here are the services to join directly so-sure:

ServiceContactOpening Hours
Claim service3450744839

Monday to Thursday 9am-5pm and Friday 9am-4pm.

General queriesOnline by Livechat

Live chat Monday to Thursday 9am-5pm and Friday 9am-4pm

Contact so-sure gadget insurance

How to claim at so-sure gadget insurance?

The first thing to know about claiming on your gadget insurance is that you need to strike while the iron is hot – generally you’ll need to notify your claim within 24 hours. Some insurers give you even less time, just 12 hours to make a claim. Always check your policy details to find out exactly how long you have! Here are so-sure details:

How to claim?Details
When to claim?As soon as possible
Claim by mail

so-sure Ltd
Relay Building
114 Whitechapel High Street
E1 7PT

Claim by email[email protected]
Claim online

Trought this link

Claim by phone3450744839
Claiming on so-sure gadget insurance

How to cancel so-sure gadget insurance?

You will find on this table the different ways to cancel your so-sure gadget insurance:

How to cancelDetails
Cancellation feesFull refund before 14 days
Cancel by phone3450744839
Cancel by mail

[email protected]

so-sure gadget insurance

Do we recommend so-sure gadget insurance?

So-sure is a trustworthy insurance specialist for mobile phone (Iphone, Samsung, Google Pixel, LG, Huawei or any brand) including second-hand phones.The company is rated 5 stars by customers on Trustpilot.

So-sure best advantages are:
Commitment to repair your phone within 24 – 72 hours once claim approved
Up 80% cashback on your policy premium referring friends
One month free if annual payment
Immediate cover instead of usual delay
Second-hand mobile phones cover
Decline less than 3,5% claims.

At So-sure, you will get comprehensive cover including theft, accidental damage, loss and 90 days worldwide travel as standard. In addition, cover also includes up to £1,000 of unauthorised network changes related to approved loss or theft claim (if notified within 24h) and accessory claims (up to £100 including VAT). You can make 2 claims per year for Loss of Theft, and unlimited for damage, within reason.

So-sure also provides cover for phones up to 3 years old, including second hand and refurbished devices as well as immediate cover. After 3 claims during one policy year, you will no longer be covered. Finally, you can get £10 for each friend you refer and earn up to 80% of your policy premium in cashback.

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Alexandre Desoutter

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms.

As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.