Is Petgevity Pet Insurance Worth It? Our Review 2025
Our Expert's Opinion on Petgevity
Petgevity stands out in the UK pet insurance market with a comprehensive, highly customisable Lifetime policy for cats and dogs. The brand allows owners to tailor cover to their needs by selecting annual vet fee limits up to £15,000, choosing both excess amount and co-payment percentage, a rare level of flexibility rarely matched by leading competitors like ManyPets or Petplan. Its strong points lie in flexible budgets, digital contract management with zero admin fees, video vet consultations 24/7 included as standard, and optional upgrades (dental illness, lost/stolen pet, overseas travel, death benefits, liability for dogs). Pricing is competitive, especially for multi-pet households (up to 8 animals), senior animals, and owners seeking premium features like no exclusion for pre-existing conditions if declared and accepted. Petgevity is especially well-suited to owners of pedigree or senior pets, multi-pet homes, budget-conscious customers seeking flexible premiums, and those valuing fast access to digital care. The insurer, Great Lakes Insurance UK (ERGO, Munich Re Group), is FCA and PRA regulated, with the contract administered by renowned third parties; Trustpilot rates Petgevity 4.6/5 from 200+ independent reviews, reflecting excellent reliability and a mean claims turnaround of 7–14 working days, among the fastest in the segment.
- Fully modular annual vet fee cover up to £15,000
- Choice of excess and bill share for flexible premiums
- FirstVet: unlimited, free 24/7 veterinary video calls
- No admin, cancellation, or change fees
- Optional extras: dental, travel, loss/theft, liability, farewell
- Covers up to 8 pets per household
- Highly rated service: Trustpilot 4.6/5, fast claims
- No preventative care or vaccination cover
- Pre-existing conditions only on insurer acceptance
- Dental illness or death cover not standard, optional extra
- Exclusion of specific breeds (see list)
- No cover for working/aggressive/professional use animals
- Petgevity Warranties
- Petgevity exclusions
- Petgevity Pricing
- Petgevity Assistance
- Customer feedback on Petgevity
- How to contact Petgevity?
- FAQ
Why trust HelloSafe?
At HelloSafe, our pet insurance expert reviews the terms and pricing of 34 leading insurance policies in the UK every year, providing you with reliable and unbiased analysis. Thanks to this dedication, hundreds of thousands of users across the UK trust us each month to help them make their most important financial decisions. undefined
Petgevity Warranties
Petgevity stands out with its fully customisable lifetime insurance covering both accident and illness for dogs and cats, with annual veterinary fees limit up to £15,000, chosen excess (annual per-condition), and adjustable co-payment after excess.
FirstVet’s unlimited 24/7 digital veterinary consultations, always free and claim-neutral, is an unrivalled asset for policyholders.
Distinctive coverage includes options for dental disease, loss/theft, bereavement, civil liability for dogs, and worldwide travel—all supported by a smooth online portal and transparent policy management.
However, routine preventive care (vaccinations, standard dentals, sterilisation, antiparasitics) and elective or cosmetic procedures remain excluded, and pre-existing/unreported conditions or unvaccinated cases are strictly not covered.
Overall, Petgevity’s modular design, international cover, and practical digital services set a high standard in the UK, although wellness care is not included except through reimbursable prescribed food or options.
| Name of guarantee | Base Cover (accident & illness) | Dental Disease Option | Lost/Stolen Option | Bereavement (Farewell) Option | Travel Option |
|---|---|---|---|---|---|
| Positioning of the plan | Customisable lifetime cover | Optional on top | Optional on top | Optional on top | Optional on top |
| Type of cover | Accident and illness | Disease (not routine) | Loss, theft, straying | Death, euthanasia, cremation | Accident, illness, repatriation, holiday |
| Animals covered | Dogs and cats only | Dogs and cats | Dogs and cats | Dogs and cats | Dogs and cats |
| Reimbursement rate (%) | Up to 100% after excess/bill share | Up to 100% after excess | Lump sum based on animal’s value | Lump sum based on animal’s value | Up to 100% after excess/bill share |
| Maximum annual veterinary cover | Up to £15,000 (level chosen by client) | Up to £5,000/year | Up to £5,000/animal | Up to £5,000/animal | Matches UK annual limit |
| Excess (annual or per claim) | Annual per-condition, level chosen | Annual per-condition | None | None | Annual per-condition |
| Min. & max. age at inception (Cats) | 4 weeks min, no upper limit stated | 4 weeks min | 4 weeks min | 4 weeks min | 4 weeks min |
| Min. & max. age at inception (Dogs) | 4 weeks min, no upper limit stated | 4 weeks min | 4 weeks min | 4 weeks min | 4 weeks min |
| Health questionnaire needed? | Yes if increasing cover/for pre-exist. | Same as base | Animal must be microchipped | None, but vet certificate on death | None, but pet’s health for some covers |
| Waiting period for illness | 14 days | 14 days | 14 days | 14 days | 14 days |
| Waiting period for accident | 2 days | 2 days | 14 days | 2 days (death by accident); 14 disease | 2 days |
| Lifetime cover once insured? | Yes, policy annual renewal guaranteed | Yes | Yes | Yes | Yes |
| Typical reimbursement time | From 5 working days after full docs | Standard as base | Lump sum after 30 days missing | On receipt of all docs | Standard as base |
| Vet consultations (routine, emergency, specialist) | Covered (fees/limits apply) | If dental is disease | Not covered | Not covered | Covered at foreign vets |
| Medicines | Covered (up to 100% margin + fees) | If for dental disease | Not covered | Not covered | Covered abroad |
| Hospitalisation | Covered within annual limit | If due to dental trouble | Not covered | Not covered | Covered abroad |
| Ambulance fees | Covered within annual limit | If dental event applies | Not covered | Not covered | Covered abroad |
| Surgery, anaesthesia | Covered (limits apply) | Dental extractions/dental surgery | Not covered | Not covered | Covered abroad |
| CT, MRI, ultrasound | Covered, up to £2,000/year | Not specific | Not covered | Not covered | Up to £2,000/year abroad |
| Laboratory analysis | Covered within annual limit | If required for dental | Not covered | Not covered | Covered abroad |
| Radiotherapy | Covered within annual limit | Not specified | Not covered | Not covered | Covered abroad |
| Dental care | Injury accidents only | Dental disease (prescription/vet check) | Not covered | Not covered | In line with UK cover if selected |
| Scale & polish | Not covered except post injury | Not covered (preventive) | Not covered | Not covered | Not covered |
| Vaccines (mandatory/optional) | Not covered | Not covered | Not covered | Not covered | Not covered |
| Parasite control, dewormers | Not covered | Not covered | Not covered | Not covered | Not covered |
| Neutering/spaying (dog/cat difference) | Not covered | Not covered | Not covered | Not covered | Not covered |
| Identification/microchipping fees | Not covered | Not covered | Mandatory for cover, not reimbursed | Not covered | Not covered |
| Hygiene products | Not covered | Not covered | Not covered | Not covered | Not covered |
| Alternative therapies (osteo, acupuncture, etc.) | Covered up to 12 sessions/year | If medically required | Not covered | Not covered | Covered abroad if prescribed |
| Countries/Travel covered | UK, or worldwide if option taken | As per base | As per base | As per base | Worldwide (max 183 days/year) |
| Death/cremation | £250 euthanasia (accidental) | No extra unless option | Not covered | Animal value up to £5,000 + £250 cremation | Death abroad if option |
| Euthanasia | £250 (prescribed only) | As per base | Not covered | £250 with option plus value | £250 with option abroad |
| Theft or loss | Not covered unless option chosen | Not covered | Value of animal up to £5,000 | Not covered | Abroad if option (see policy) |
| Boarding/kind care fees (owner hospitalised) | Up to £35/day pro (£1,500/year cap) | Not covered | Not covered | Not covered | Abroad if owner hospitalised |
All benefits subject to annual/excess limits, vet prescription, and official receipts as described in policy. Wellness, preventive, elective and cosmetic procedures, and non-prescribed/unauthorised acts are always excluded. Only dogs and cats of eligible breeds (see list) are covered. Above is a synthesis based on the latest Petgevity general conditions June 2024.
Petgevity exclusions
Petgevity's contract exclusions include universal medical restrictions such as the lack of coverage for any pre-existing condition not declared or arising during the waiting period, as well as an extended exclusion of all veterinary acts not justified by a certified veterinarian. Notably, the contract systematically excludes animals of breeds defined as excluded breeds on a dedicated list, which is more restrictive than the simple exclusion of category 1/2 dogs found with other insurers. Expenses related to animals used for work, hunting, or intensive breeding purposes (>3 litters), as well as any professional use or any act deemed intentional or caused by deliberate negligence of the owner, are excluded. Furthermore, treatments or care required due to failure to comply with vaccination requirements and conditions not documented by an original invoice are never covered. Finally, foreign coverage imposes strict limits on duration and compliance with health and administrative requirements, without which any claim is systematically excluded.
| Exclusions | Details |
|---|---|
| Medical exclusions | - Conditions/symptoms existing before subscription or occurring during the waiting period (2 days accident, 14 days illness) - Non-declared pre-existing illnesses or those not explicitly accepted - Treatments not prescribed by a certified veterinarian - Absence of justification by original invoice - Issues resulting from non-compliance with mandatory vaccinations or preventatives - Costs related to avoidable illnesses, cosmetic/esthetic acts, or diets prescribed for obesity - Any dental condition unless caused by accident if the option was not subscribed |
| Animal-related exclusions | - Animals of excluded breeds according to an official list - Animals used for professional, hunting, work, or commercial breeding purposes (more than 3 litters) - Animals not identified, or whose identification/microchip is not compliant for loss/theft coverage |
| Administrative and behavioral exclusions | - Acts resulting from deliberate negligence or intentional act of the owner - Absence or non-compliance of required supporting documents (original invoices, official proofs) - Claims declared outside deadlines or not declared to relevant authorities in case of theft/disappearance |
| Geographical exclusions | - Expenses incurred outside the covered geographical area or beyond limits/duration abroad (max 183 days/year, each trip max 90 days) - Failure to comply with sanitary and declaration formalities during travel (passport issues, microchip, vaccination, non-respected quarantine) |
| Third party & liability exclusions | - Intentional fault, manifest lack of animal supervision - Professional use of the animal for surveillance, training, performance, breeding activities - Interventions by professionals (boarding, dog-sitter, veterinarian) not covered unless dedicated liability insurance - Damages already covered by another insurance |
- Non-declared pre-existing illnesses or those not explicitly accepted
- Treatments not prescribed by a certified veterinarian
- Absence of justification by original invoice
- Issues resulting from non-compliance with mandatory vaccinations or preventatives
- Costs related to avoidable illnesses, cosmetic/esthetic acts, or diets prescribed for obesity
- Any dental condition unless caused by accident if the option was not subscribed
- Animals used for professional, hunting, work, or commercial breeding purposes (more than 3 litters)
- Animals not identified, or whose identification/microchip is not compliant for loss/theft coverage
- Absence or non-compliance of required supporting documents (original invoices, official proofs)
- Claims declared outside deadlines or not declared to relevant authorities in case of theft/disappearance
- Failure to comply with sanitary and declaration formalities during travel (passport issues, microchip, vaccination, non-respected quarantine)
- Professional use of the animal for surveillance, training, performance, breeding activities
- Interventions by professionals (boarding, dog-sitter, veterinarian) not covered unless dedicated liability insurance
- Damages already covered by another insurance
Petgevity Pricing
Petgevity positions itself as a pure digital player, which allows it to limit management fees compared to traditional insurers, generally resulting in lower prices for equivalent coverage. The contract structure, which is fully customizable (limit, excess, co-payment), allows for fine-tuning of the premium and maintaining competitiveness across most variations, while still offering high reimbursement limits (up to £15,000) – a level rarely reached as standard on the UK market. Included services such as unlimited access to FirstVet teleconsultation increase usage value without notable extra cost or premium impact, whereas such services are often optional or chargeable elsewhere. However, the real breadth of coverage will depend on the customization chosen: on the basic levels, Petgevity is highly competitive but provides capped and/or modulated coverage via the excess and bill share, while opting for a comprehensive plan with all options increases the premium to the upper range of the market, but with exceptionally strong guarantees in digital insurance. Petgevity therefore occupies a mid-range to competitive position depending on the level of customization, making it particularly appealing for pet owners seeking optimal protection/price ratio through a fully digital journey.
| Basic (limit £2,000) | Medium (limit £5,000) | Premium (limit £10,000) | Elite (limit £15,000 + max options) | |
|---|---|---|---|---|
| Young cat (2-4 years) | £7/month | £13/month | £19/month | £29/month |
| Older cat (7-8 years) | £12/month | £18/month | £28/month | £43/month |
| Small breed dog (2-4 years) | £12/month | £18/month | £28/month | £44/month |
| Large breed dog (2-4 years) | £14/month | £22/month | £33/month | £53/month |
| Senior dog (7-8 years, small breed) | £19/month | £27/month | £38/month | £58/month |
| Senior dog (7-8 years, large breed) | £24/month | £36/month | £49/month | £78/month |
Petgevity promo codes
| Petgevity Promo Codes | Details |
|---|---|
| HelloSafe | -5% off your quote |
Note: Promo codes are subject to change. For the latest promo codes, visit our comparison of the best pet insurance deals.
How much will I be reimbursed with Petgevity?
| Soin | Average cost (£) | Petgevity Premium™ reimbursement (max. limit £15,000, deductible and co-pay apply) | Amount left to pay* |
|---|---|---|---|
| Standard vet consultation | £60 | Reimbursed £60 Annual deductible to pay Chosen co-pay (%) applies after deductible | Deductible + co-pay (%) |
| Neutering / Spaying | £220 | Not reimbursed (preventive care not covered) | £220 |
| Annual vaccinations | £65 | Not reimbursed (preventive care not covered) | £65 |
| Gastroenteritis treatment | £400 | Reimbursed £400 Annual deductible to pay Chosen co-pay (%) applies after deductible | Deductible + co-pay (%) |
| Fracture requiring surgery | £1,500 | Reimbursed £1,500 Annual deductible to pay Chosen co-pay (%) applies after deductible | Deductible + co-pay (%) |
(max. limit £15,000, deductible and co-pay apply)
Annual deductible to pay
Chosen co-pay (%) applies after deductible
(max. limit £15,000, deductible and co-pay apply)
(max. limit £15,000, deductible and co-pay apply)
(max. limit £15,000, deductible and co-pay apply)
Annual deductible to pay
Chosen co-pay (%) applies after deductible
(max. limit £15,000, deductible and co-pay apply)
Annual deductible to pay
Chosen co-pay (%) applies after deductible
*The amount left to pay includes the chosen annual deductible and a co-pay (%) on the reimbursable portion after the deductible. Preventive care (vaccinations, neutering) is never covered.
Petgevity Assistance
Petgevity assistance stands out by integrating unlimited 24/7 veterinary teleconsultation with FirstVet, offering instant remote recourse for all insured parties at no cost and without impact on deductible or claims.
The system does not provide an advance payment service like Payvet: the owner pays the veterinary consultation and then submits the reimbursement request via the online client portal, which may challenge liquidity in the event of costly care.
Fully digital management (contract, claims, modifications, cancellations with no hidden fees) is an asset, but the absence of a dedicated mobile app can be a hindrance when on the move, with no specific usability rating noted at this time.
Access to a partner clinics network is not organized, requiring advance planning for emergency boarding solutions, especially when traveling, although an international extension is offered as an option (excluding permanent residence, annual limit and strict conditions apply).
Finally, no logistical assistance is provided for on-site veterinary emergencies (apart from teleconsultation), nor are there direct payment or onsite support systems at clinics.
| Assistance Petgevity | Available? | Details |
|---|---|---|
| Advance payment | ❌ | No advance payment service like Payvet. The owner pays the clinic then claims reimbursement through the online client portal. |
| Payment facilities | ✅ | Premiums payable annually or monthly per pet. No information about interest-free installment payments. |
| Mobile app | ❌ | No dedicated mobile app to date. Contract handled entirely online. No known UX/ergonomic rating. |
| Digital management of reimbursements | ✅ | Reimbursement requests can be made via personal online space or by email/post. Paperless management with no hidden fees. |
| Veterinary emergency | ❌ | No on-site emergency assistance. 24/7 veterinary teleconsultation included via FirstVet and available without limit. |
| Clinic and vet network | ❌ | No organized network of partner veterinarians. Policyholder free choice of practitioner. |
| Foreign care coverage | ✅ | Worldwide protection available as an option. Global coverage (excluding permanent residence). Limited to 183 days/year, 90 days/trip, animal must accompany the policyholder. Includes teleconsultation, care, repatriation, quarantine under conditions. |
Customer feedback on Petgevity
| Review site | Rating and number of reviews |
|---|---|
| Trustpilot | 4.4/5 (about 1,200 reviews) |
| Feefo | 4.6/5 (about 950 reviews) |
| Reviews.io | 4.2/5 (about 220 reviews) |
A review of feedback from these leading review platforms indicates the following positive aspects commonly mentioned by Petgevity policyholders:
- High satisfaction with the digital experience: The online account is considered easy to use, with clear, transparent handling of contracts and claims.
- Unlimited access to FirstVet teleconsultations: Widely praised for its usefulness and speed, providing prompt veterinary advice, especially outside normal clinic hours.
- Customizable range of coverage: Allows pet owners to adapt their policy to their budget and individual pet needs.
- Responsive and friendly customer service: Quick and helpful answers are provided both by phone and online chat.
- Straightforward claims process and fast reimbursements: Claims submissions are simple and reimbursements are typically processed promptly without hidden deductions.
- Clear and detailed documentation: Thorough explanations of exclusions and options help users feel confident in their choice.
- Flexibility: Ability to add or remove coverages without penalties or administrative fees is often cited as a benefit.
On the negative side, some clients note the following drawbacks:
- Premium increases at renewal: Especially as pets age or after claims, increases can be significant and sometimes seem abrupt.
- Exclusions and limitations: Frustrations over dental issues, pre-existing conditions, and some breeds or hereditary conditions being excluded.
- Claim declines: Disappointments occur when claims are declined due to incomplete records or care not being 'veterinarian prescribed.'
- Confusing or high co-payment/excess: Some find the co-payment ("bill share") requirement or compulsory excess per condition per year to be confusing or higher than expected.
- Delays in complex cases: Especially where additional documents are needed, leading to processing delays.
- Low caps for certain coverages: For example, for orthopaedic surgery, dental accidents, or travel, the reimbursement limit can be too low in high-cost situations.
- Waiting period concerns: Waiting periods for some benefits, especially when transitioning from another provider, are sometimes longer than expected.
How to contact Petgevity?
| Petgevity customer service | Details |
|---|---|
| To get a quote or subscribe online | To subscribe, use our animal insurance comparison tool, select the Petgevity offer that interests you and request a quote. You can also subscribe directly at www.petgevity.co.uk. For any questions: - By phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm) - By email: [email protected] |
| To request and track a reimbursement | Report your claim and track its status in your online customer area at www.petgevity.co.uk, or send your complete request to: - Email: [email protected] - Mailing address: Petgevity Claims, 2nd Floor, 5000 Lakeside, Western Rd, Portsmouth PO6 3EN - Claims phone: 03330090998 (Mon-Fri 8am-6pm, Sat 9am-2pm) Always attach the original documents (veterinary invoices, prescriptions, your pet’s ID, completed claim form). The reimbursement is made by bank transfer; average processing time: usually within 5 to 10 business days after the claim is validated. |
| To get an insurance certificate | Log in to your customer area on www.petgevity.co.uk and download your certificate. If needed, you can request it by: - Email: [email protected] - Phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm) |
| To contact support | Depending on your needs: - For 24/7 veterinary advice, use the FirstVet service (free video consultations via the FirstVet UK website or app). - For questions about your policy or administrative assistance: - Phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm) - Email: [email protected] - Chat/support available on www.petgevity.co.uk |
| To cancel my policy | Cancellation possible at any time and free of charge via your online customer area on www.petgevity.co.uk. You can also request cancellation by: - Email: [email protected] - Mailing address: Petgevity, 2nd Floor, 5000 Lakeside, Western Rd, Portsmouth PO6 3EN Please include your policy number and desired termination date. Required documents: ID, pet death certificate (if applicable). Notice: none; - Full refund if cancellation within 14 days and no claim. - Beyond this period: pro-rata refund for unused days (unless you have had a covered claim). A confirmation of receipt will be sent within a few days. |
select the Petgevity offer that interests you and request a quote.
You can also subscribe directly at www.petgevity.co.uk.
For any questions:
- By phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm)
- By email: [email protected]
or send your complete request to:
- Email: [email protected]
- Mailing address: Petgevity Claims, 2nd Floor, 5000 Lakeside, Western Rd, Portsmouth PO6 3EN
- Claims phone: 03330090998 (Mon-Fri 8am-6pm, Sat 9am-2pm)
Always attach the original documents (veterinary invoices, prescriptions, your pet’s ID, completed claim form).
The reimbursement is made by bank transfer; average processing time: usually within 5 to 10 business days after the claim is validated.
If needed, you can request it by:
- Email: [email protected]
- Phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm)
- For 24/7 veterinary advice, use the FirstVet service (free video consultations via the FirstVet UK website or app).
- For questions about your policy or administrative assistance:
- Phone: 03330063211 (Mon-Fri 8:30am-6pm, Sat 9am-5pm)
- Email: [email protected]
- Chat/support available on www.petgevity.co.uk
You can also request cancellation by:
- Email: [email protected]
- Mailing address: Petgevity, 2nd Floor, 5000 Lakeside, Western Rd, Portsmouth PO6 3EN
Please include your policy number and desired termination date.
Required documents: ID, pet death certificate (if applicable).
Notice: none;
- Full refund if cancellation within 14 days and no claim.
- Beyond this period: pro-rata refund for unused days (unless you have had a covered claim).
A confirmation of receipt will be sent within a few days.
FAQ
Do I have to pay veterinary costs upfront with Petgevity?
With Petgevity, you usually need to pay the veterinary costs upfront and then submit a claim for reimbursement. Petgevity does not currently offer a direct payment system or third-party payment service (like Payvet), so you will be refunded after your claim is processed and approved, according to your chosen cover and excess.
How do I cancel my Petgevity pet insurance policy?
To cancel your Petgevity policy, the easiest way is through your online account or by contacting customer service. There is no cancellation fee; you must provide notice (ideally in writing) with your policy details. If you cancel within 14 days and no claim has been made, you receive a full refund; after this, any refund is prorated.
What animals and conditions are eligible for Petgevity insurance?
Petgevity offers lifetime insurance for cats and dogs over four weeks old, living with UK residents (including Channel Islands and Isle of Man). Your pet must have had a vet exam within the last 12 months. Certain breeds are excluded; always check the list of excluded breeds on the Petgevity website before applying.
What does the standard Petgevity policy cover?
Standard cover includes vet fees for illness and accident up to your selected yearly limit, as well as behavioral and complementary therapies, prescribed food, euthanasia, and accidental dental injuries. You can also add options for dental illnesses, loss/theft, overseas cover, and more. Exclusions apply, such as pre-existing conditions not declared or covered.
How do I make a claim with Petgevity, and how long does it take to be reimbursed?
Claims can be made online, by email, or by post—submit the completed claim form along with original invoices and any required documents. Processing typically starts after all information is received; reimbursement times depend on claim complexity but are usually within a few weeks if all documents are in order.
Do I have to pay veterinary costs upfront with Petgevity?
With Petgevity, you usually need to pay the veterinary costs upfront and then submit a claim for reimbursement. Petgevity does not currently offer a direct payment system or third-party payment service (like Payvet), so you will be refunded after your claim is processed and approved, according to your chosen cover and excess.
How do I cancel my Petgevity pet insurance policy?
To cancel your Petgevity policy, the easiest way is through your online account or by contacting customer service. There is no cancellation fee; you must provide notice (ideally in writing) with your policy details. If you cancel within 14 days and no claim has been made, you receive a full refund; after this, any refund is prorated.
What animals and conditions are eligible for Petgevity insurance?
Petgevity offers lifetime insurance for cats and dogs over four weeks old, living with UK residents (including Channel Islands and Isle of Man). Your pet must have had a vet exam within the last 12 months. Certain breeds are excluded; always check the list of excluded breeds on the Petgevity website before applying.
What does the standard Petgevity policy cover?
Standard cover includes vet fees for illness and accident up to your selected yearly limit, as well as behavioral and complementary therapies, prescribed food, euthanasia, and accidental dental injuries. You can also add options for dental illnesses, loss/theft, overseas cover, and more. Exclusions apply, such as pre-existing conditions not declared or covered.
How do I make a claim with Petgevity, and how long does it take to be reimbursed?
Claims can be made online, by email, or by post—submit the completed claim form along with original invoices and any required documents. Processing typically starts after all information is received; reimbursement times depend on claim complexity but are usually within a few weeks if all documents are in order.
