How Good Is Post Office Pet Insurance? Our Review 2025
Our Expert's Opinion on Post Office
Post Office stands as a reputable name in UK animal insurance, providing lifetime pet cover for rabbits via Pinnacle Insurance plc, part of the BNP Paribas Group. The lifetime policy ensures continuous protection for rabbits, with annual reimbursement ceilings and a mix of fixed and percentage-based excesses, adjustable as the animal ages; policy documents specify all financial thresholds. Unlike many low-cost rivals, Post Office delivers a comprehensive structure—including dental (with strict conditions), alternative therapies, and first-time fly strike treatment—while maintaining a notably competitive pricing position, especially benefiting those seeking robust, ongoing health support for younger rabbits (policy must be incepted before age 5). Owners looking for high claim acceptance (98%), quick online claims (often settled in days, sometimes direct to vets), and strong digital management tools will find Post Office especially well suited, particularly for those with young or mid-life rabbits and value-focused budgets who still want extensive coverage. Pinnacle Insurance plc is FCA-regulated and part of a major European financial group, reflecting good reliability and operational solidity. Trustpilot reflects a high score (4.4 out of 5, across 282 reviews), with positive feedback on ease of claims, swift payouts, and supportive service. Most claims are processed rapidly, commonly within days via an online portal, while a minority report delays on communication or claim reviews—aligning Post Office closely with digital leaders in customer experience.
- ✅Lifetime cover with annual policy renewal for rabbits
- ✅98% of claims paid in full according to company data
- ✅Fast, user-friendly digital claims platform
- ✅Extras: alternative therapies, limited dental, fly strike (initial incident)
- ✅Competitive pricing for robust coverage
- ✅Solid financial backing (BNP Paribas/Pinnacle Insurance plc, FCA-regulated)
- ✅High Trustpilot score (4.4/5, 282+ reviews)
- ❌No cover for pre-existing conditions
- ❌Strict age entry limit (max 5 years old)
- ❌Franchise/excess can increase as pet ages
- ❌Excludes most routine and preventive care costs
- ❌Only for rabbits; dogs/cats require other specific policies
- ✅Lifetime cover with annual policy renewal for rabbits
- ✅98% of claims paid in full according to company data
- ✅Fast, user-friendly digital claims platform
- ✅Extras: alternative therapies, limited dental, fly strike (initial incident)
- ✅Competitive pricing for robust coverage
- ✅Solid financial backing (BNP Paribas/Pinnacle Insurance plc, FCA-regulated)
- ✅High Trustpilot score (4.4/5, 282+ reviews)
Our Expert's Opinion on Post Office
ScorePost Office stands as a reputable name in UK animal insurance, providing lifetime pet cover for rabbits via Pinnacle Insurance plc, part of the BNP Paribas Group. The lifetime policy ensures continuous protection for rabbits, with annual reimbursement ceilings and a mix of fixed and percentage-based excesses, adjustable as the animal ages; policy documents specify all financial thresholds. Unlike many low-cost rivals, Post Office delivers a comprehensive structure—including dental (with strict conditions), alternative therapies, and first-time fly strike treatment—while maintaining a notably competitive pricing position, especially benefiting those seeking robust, ongoing health support for younger rabbits (policy must be incepted before age 5). Owners looking for high claim acceptance (98%), quick online claims (often settled in days, sometimes direct to vets), and strong digital management tools will find Post Office especially well suited, particularly for those with young or mid-life rabbits and value-focused budgets who still want extensive coverage. Pinnacle Insurance plc is FCA-regulated and part of a major European financial group, reflecting good reliability and operational solidity. Trustpilot reflects a high score (4.4 out of 5, across 282 reviews), with positive feedback on ease of claims, swift payouts, and supportive service. Most claims are processed rapidly, commonly within days via an online portal, while a minority report delays on communication or claim reviews—aligning Post Office closely with digital leaders in customer experience.
- ✅Lifetime cover with annual policy renewal for rabbits
- ✅98% of claims paid in full according to company data
- ✅Fast, user-friendly digital claims platform
- ✅Extras: alternative therapies, limited dental, fly strike (initial incident)
- ✅Competitive pricing for robust coverage
- ✅Solid financial backing (BNP Paribas/Pinnacle Insurance plc, FCA-regulated)
- ✅High Trustpilot score (4.4/5, 282+ reviews)
- ❌No cover for pre-existing conditions
- ❌Strict age entry limit (max 5 years old)
- ❌Franchise/excess can increase as pet ages
- ❌Excludes most routine and preventive care costs
- ❌Only for rabbits; dogs/cats require other specific policies
- ✅Lifetime cover with annual policy renewal for rabbits
- ✅98% of claims paid in full according to company data
- ✅Fast, user-friendly digital claims platform
- ✅Extras: alternative therapies, limited dental, fly strike (initial incident)
- ✅Competitive pricing for robust coverage
- ✅Solid financial backing (BNP Paribas/Pinnacle Insurance plc, FCA-regulated)
- ✅High Trustpilot score (4.4/5, 282+ reviews)
- Post Office Guarantees
- Post Office exclusions
- Post Office Rates
- Post Office Assistance
- Customer feedback on Post Office
- How to contact Post Office?
- FAQ
Why trust HelloSafe?
At HelloSafe, our pet insurance expert thoroughly reviews the terms and pricing of insurance contracts on the market every year to provide you with a reliable and impartial analysis. With this meticulous approach, hundreds of thousands of UK users trust us each month to support them in making their most important financial decisions.
Post Office Guarantees
Post Office stands out by offering a comprehensive lifetime insurance policy dedicated to rabbits, covering both accidents and illnesses for life provided the policy is taken before the fifth birthday, and as long as premiums are maintained. The reimbursement rate and exact annual claim limits are not disclosed publicly, but the policy includes medication (including alternative therapies if prescribed), dental care post-accident, and partial coverage for clinical diets—a rare benefit for rabbits. Preventive or cosmetic treatments, most ongoing dental issues, and any pre-existing conditions are explicitly excluded, and there is a waiting period (14 days for illness, 3 days for accident) before coverage starts. The policy also covers boarding fees if the owner is hospitalised, and some support for lost pet advertising or reward, but does not extend to liability, cremation, or international coverage like some dog/cat products. A strong point of Post Office is continuity of cover and a robust reputation for claim handling, but the absence of multi-pet discounts, preventive care packages, and unclear annual limits are limiting factors.
| Guarantee/Feature | Lifetime Pet Insurance for Rabbits |
|---|---|
| Positioning of the product | Lifetime cover, dedicated to rabbits |
| Type of cover: accident, accident & illness etc. | Accident & illness (lifetime, renewable) |
| Animals covered | Rabbits only |
| Reimbursement rate (%) | NC |
| Annual reimbursement limit for vet costs | Limit set individually per contract (NC) |
| Policy excess / deductible (annual or per claim) | Fixed sum and/or % per claim (age-related, set per contract) |
| Minimum and maximum age for subscription (cats) | NC |
| Minimum and maximum age for subscription (dogs) | NC |
| Minimum and maximum age for subscription (rabbits) | 8 weeks – 5 years at policy inception |
| Prior health questionnaire? | NC |
| Waiting period for illness | 14 days |
| Waiting period for accident | 3 days |
| Lifetime renewable once insured? | ✅ If policy started before 5 years old |
| Veterinary consultations (general, emergency, specialist) | ✅ Within annual limit |
| Medications | ✅ If prescribed (including herbal/homeopathic) |
| Hospitalisation | ✅ Within annual limit |
| Ambulance costs | NC |
| Surgery, anaesthesia | ✅ Within annual limit |
| Scans, MRI, ultrasound | ✅ If required and prescribed |
| Lab tests | ✅ If required and prescribed |
| Radiotherapy | NC |
| Dental care | ✅ Accident-caused and, for illness, if annual dental checkup done |
| Descaling | ❌ |
| Preventive care package (vaccines, antiparasitic, etc.) | ❌ |
| Alternative therapies (osteo, acupuncture, hydrotherapy, etc.) | ✅ If prescribed by vet, within set limit |
| Clinical diets | 25% contribution for max 6 months/condition, except for obesity/weight loss |
| Covered countries / travel | UK (+Channel Islands, Isle of Man) only |
| Death / cremation | ❌ |
| Euthanasia | ✅ If deemed necessary by vet |
| Theft or loss and search costs | ✅ Local advertising/reward fees within limit |
| Kennel/cattery fees | ✅ If owner hospitalised >48h, £15/day up to limit |
Good to know
- Only rabbits under 5 at inception are eligible; cover can be retained for life if uninterrupted.
- Strict documentation is required for all claims (vet care, hospital admission, loss advertising).
- Dental illness is only covered with proven annual checks/recommendations; otherwise excluded.
- Only the first fly strike episode is covered, subsequent episodes are excluded.
- No burial or cremation fees, travel cover, or liability included; multi-pet policies not available.
To get the best deal, it's always worth comparing multiple insurers and checking contract details for annual limits and exclusions before selecting your cover.
👉 Compare pet insurance plans for freeStart saving on vet billsPost Office exclusions
Post Office Lifetime Pet Insurance for Rabbits applies classic medical exclusions—such as pre-existing conditions, waiting periods (14 days for illness, 3 days for accident), and non-veterinary/maintenance expenses—but stands out by strictly limiting dental disease coverage and only covering the first case of fly strike.
Behavioural, prophylactic, cosmetic, breeding, and elective procedures are always excluded, and only treatment prescribed and justified by a vet is eligible.
Any animal under 8 weeks old or not fully resident in the UK, Channel Islands, or Isle of Man is automatically excluded.
Further, the policy excludes any losses from owner negligence (including lack of vaccinations), indirect costs, or failure to provide veterinary-recommended care, as well as all claims related to war, riots, or nuclear risks.
Strict documentation is required for all claims, and claims will not be paid if evidence is lacking or if the owner/family causes deliberate harm or breaches contract terms.
| Exclusions | Details |
|---|---|
| Medical exclusions | - Pre-existing conditions (illness/injury/symptoms present or known before policy start or specified as excluded) - Illness within 14 days of start - Accidents within 3 days of start - Dental disease not meeting annual check/3-month follow-up conditions - Only first occurrence of fly strike covered - Complications from elective/cosmetic/prophylactic care - Parasite treatment (unless relating to skin disease and covered once) - Costs for routine/negligence-linked/non-vet prescribed care - Behavioural problems, self-inflicted injuries, intentional harm - Pregnancy, gestation, breeding, or fertility treatment - Treatment from household/family member |
| Geographical/identification exclusions | - Rabbits not resident in the UK, Channel Islands, or Isle of Man - Animals under 8 weeks old - Animals not properly identified if relevant - Claims for rabbits lost/stolen in the first 14 days |
| Documentation/justification exclusions | - Any claim without full verifiable receipts or veterinary justification - Rewards not paid to third parties with proven identity - Costs lacking itemised/dated evidence - Indirect expenses, transport, overnight stays not prescribed by a vet |
| Owner responsibility exclusions | - Claims where vaccination or standard veterinary care was missed - Claims arising due to owner/family negligence or deliberate acts (harm, fraud, breach of contract) - Failure to comply with animal health laws or import/export regulations |
| Situational/legal exclusions | - Any claim linked to war, riots, terrorism, nuclear/chemical incidents, force majeure - Hospitalisation of owner linked to drugs, alcohol, self-harm, pregnancy/childbirth - Claims outside insured period or over annual benefit limits |
- Illness within 14 days of start
- Accidents within 3 days of start
- Dental disease not meeting annual check/3-month follow-up conditions
- Only first occurrence of fly strike covered
- Complications from elective/cosmetic/prophylactic care
- Parasite treatment (unless relating to skin disease and covered once)
- Costs for routine/negligence-linked/non-vet prescribed care
- Behavioural problems, self-inflicted injuries, intentional harm
- Pregnancy, gestation, breeding, or fertility treatment
- Treatment from household/family member
- Animals under 8 weeks old
- Animals not properly identified if relevant
- Claims for rabbits lost/stolen in the first 14 days
- Rewards not paid to third parties with proven identity
- Costs lacking itemised/dated evidence
- Indirect expenses, transport, overnight stays not prescribed by a vet
- Claims arising due to owner/family negligence or deliberate acts (harm, fraud, breach of contract)
- Failure to comply with animal health laws or import/export regulations
- Hospitalisation of owner linked to drugs, alcohol, self-harm, pregnancy/childbirth
- Claims outside insured period or over annual benefit limits
Post Office Rates
Post Office positions itself at a competitive price level for pet insurance, typically below the UK market average for equivalent coverage, due in part to its primarily digital model lowering operational costs.
Coverage offers most main benefits expected in mid-range formulas—annual medical reimbursement, dental (accident/illness), alternative therapies, and helpline access—but maintains some exclusions found with more affordable insurers, notably for pre-existing conditions and routine care.
Customer feedback highlights a user-friendly claims process and fast payments, adding perceived value even without the breadth of premium providers like Petplan or Agria, whose higher costs reflect more comprehensive included benefits and higher limits.
Franchise amounts and annual limits are well-calibrated for the price point, though not leading the sector on generosity, consolidating Post Office’s position as a solid, well-balanced choice for broad mainstream needs, rather than niche or ultra-premium cover.
Compare quotes below to help secure the best monthly price for your pet’s profile:
| Lifetime Basic | Lifetime Plus | Maximum Benefit | Time Limited | |
|---|---|---|---|---|
| Young cat (2-4 yrs) | £9/mo | £14/mo | £12/mo | £7/mo |
| Older cat (7-8 yrs) | £13/mo | £20/mo | £16/mo | £11/mo |
| Small breed dog | £14/mo | £20/mo | £17/mo | £10/mo |
| Small breed dog (2-4 yrs) | £13/mo | £19/mo | £16/mo | £9/mo |
| Large breed dog (2-4 yrs) | £18/mo | £25/mo | £22/mo | £15/mo |
| Senior dog (7-8 yrs) | £26/mo | £36/mo | £32/mo | £20/mo |
To ensure you’re getting the lowest price for your chosen level of cover, always compare several insurers with your animal’s age and breed.
👉 Compare pet insurance plans for freeStart saving on vet billsPost Office promo codes
| Post Office Promo Codes | Details |
|---|---|
| Free gift hamper | Free gift hamper worth £35 with a new pet insurance policy |
| Code HelloSafe | -5% on your quote |
Note: Promo codes are subject to change. For the latest codes, visit our best pet insurance comparison.
How much will I be reimbursed with Post Office?
Post Office Pet Insurance reimburses your rabbit’s veterinary costs according to the level of cover chosen, after deduction of the fixed excess noted in your policy and up to the annual benefit limit. Here are some realistic examples showing how you could be reimbursed with the highest "Lifetime" plan, so you can quickly see how your out-of-pocket costs compare with or without insurance:
Example 1: Veterinary Consultation for GI Stasis
Total vet fees: £130 (consultation, fluids, medication)
Excess to be deducted: £75 (fixed annual excess, first claim of the insurance year)
Amount claimable after excess: £130 – £75 = £55
Level of reimbursement on Lifetime policy (assumed 100% up to limit): £55 × 100% = £55
👉 You get £55 reimbursed directly from Post Office Insurance.
ℹ️ The fixed excess is only taken off once per year, per pet. All claims after your first will not have another excess deducted, letting you get the maximum from your cover.
Example 2: Dental Treatment due to Disease
Total vet fees: £260 (anaesthetic, scaling, extractions, antibiotics)
Excess: £0 (already paid earlier in the same insurance year)
Amount claimable: £260 – £0 = £260
Dental reimbursement on Lifetime policy: £260 × 100% = £260
👉 You receive a £260 reimbursement to your bank account.
Annual remaining benefit cap is reduced by £260 after this refund.
ℹ️ Dental disease treatment is covered provided your rabbit had prior annual vet checks and you followed the vet’s recommendations within 3 months if indicated.
Example 3: First Episode of Flystrike (Myiasis) Emergency
Total vet fees: £240 (emergency consultation, anaesthesia, wound care, aftercare)
Excess: £0 (already applied during the insurance year)
Amount reimbursable: £240 × 100% = £240
👉 Your reimbursement is £240, issued within days once documentation is received.
ℹ️ Only the first episode of flystrike is covered per rabbit over their lifetime. Any later flystrike events are excluded, as per policy terms.
Post Office Assistance
Post Office offers primarily digital management of claims via an online account platform, allowing owners to declare and follow up on claims efficiently, but does not provide a dedicated mobile app, which limits user convenience compared to leading UK insurers.
Direct vet payments and advance fee services such as Payvet or Carecredit are not available, so the policyholder must cover vet expenses and then claim reimbursement.
A significant advantage is access to the Petcall Helpline, a 24/7 veterinary nurse line offering advice on behaviour, nutrition, or pet loss—yet this is strictly limited to non-emergency guidance and excludes teleconsultation with veterinary surgeons.
There is no emergency veterinary hotline, no in-app video consultation feature, and no associated network of veterinary clinics or preferred partner practices, making urgent or complex situations less supported.
International cover is restricted, as all pets (rabbits) and their owners must reside in the UK, with claims limited to domestic veterinary care only.
| Assistance Post Office | Disponible ? | Détails |
|---|---|---|
| Advance of fees | ❌ | No Payvet, Petcard, or direct-to-vet billing. |
| Payment facilities | ❌ | No mention of instalment options beyond standard monthly or annual policy payment. |
| Mobile app | ❌ | No smartphone app available. All management done via web platform. |
| Digital claims management | ✅ | Claims declared and tracked online through 'My Account Pet'. No advanced mobile features. |
| Emergency vet service | ❌ | No 24/7 emergency vet or teleconsultation. Only non-urgent advice line (Petcall Helpline). |
| Vet/clinic partner network | ❌ | No preferred vet or clinic partner network. |
| Cover abroad | ❌ | Cover only valid within UK, Isle of Man and Channel Islands. No reimbursement for treatment abroad. |
Customer feedback on Post Office
| Review Site | Rating and Number of Reviews |
|---|---|
| Trustpilot | 4.4 out of 5 (282 reviews) |
We have analysed the feedback from the above review site. On the positive side, policyholders who have chosen Post Office for their pet insurance often mention:
- An easy and fast claims process: the online portal is straightforward to use, with most claims requiring minimal paperwork and offering regular updates on claim progress.
- Prompt payments: reimbursement is frequently described as quick, with some claimants saying funds were received within days or paid directly to their vet.
- Helpful and accessible customer service: staff are considered friendly, accessible by phone, and explain procedures clearly.
- Good value for money: several clients remark that the policies offer comprehensive cover at competitive prices.
- Peace of mind: many pet owners highlight the relief and support received during their animal’s illness or accident.
- Effective digital management: managing policies, pets, and claims online is perceived as simple and efficient, even for multiple pets.
On the negative side:
- Exclusion of pre-existing conditions: claims for conditions present before policy start date are frequently declined, even when clients say they had discussed such issues in advance with support.
- Disagreement with coverage decisions: some pet owners note that claims have been rejected or only partially paid when their vet’s opinion differed from the insurer’s interpretation.
- Delays in communication: a notable number of users report that negative reviews or complaints can take over a month to receive any meaningful response from Post Office.
- A small share of very negative ratings: a minority of customers report unsatisfactory experiences, particularly regarding claim denials and slow resolution processes.
How to contact Post Office?
| Post Office customer service | Details |
|---|---|
| To get a quote or apply online | You can use the HelloSafe best pet insurance comparison tool, choose the plan that suits you, and click to get a quote. |
| To request and track a reimbursement | Declare your claim directly on the My Account Pet platform or by phone at 0330 123 1921. - Prepare all supporting documents (veterinary invoices, care documents, prescriptions if needed). - The file must be sent within 12 months of the treatment. - Reimbursements are usually made by bank transfer, sometimes directly to the veterinarian. - The average reimbursement timeframe observed is a few days to two weeks if the file is complete. - For any questions, contact Customer Services Department, Post Office Pet Insurance, Pinnacle House, A1 Barnet Way, Borehamwood, WD6 2XX. |
| To obtain insurance certificate | Request a certificate from your online My Account Pet space or call 0330 123 1921. - You can also write to Customer Services Department, Post Office Pet Insurance, Pinnacle House, A1 Barnet Way, Borehamwood, WD6 2XX. |
| To contact assistance | Use the Petcall Helpline for non-urgent veterinary assistance at 0330 123 1923 (24/7). - For general questions or administrative emergencies, contact customer service at 0330 123 1921. |
| To cancel my contract | Send your request either by mail to Customer Services Department, Post Office Pet Insurance, Pinnacle House, A1 Barnet Way, Borehamwood, WD6 2XX, or by phone at 0330 123 1921. - Specify your references and the desired cancellation date. - Attach a copy of your insurance certificate if possible. - Notice period: no formalities required, but allow for a 14-day withdrawal period at the start of the contract. Outside this period, cancellation is possible at any time. - If no claim has been made, prorated reimbursement of the remaining annual premium. If a claim has been made, payment depends on the payment type (monthly: until the cancellation or claim date; annually: adjustment according to claim/prorata). |
- Prepare all supporting documents (veterinary invoices, care documents, prescriptions if needed).
- The file must be sent within 12 months of the treatment.
- Reimbursements are usually made by bank transfer, sometimes directly to the veterinarian.
- The average reimbursement timeframe observed is a few days to two weeks if the file is complete.
- For any questions, contact Customer Services Department, Post Office Pet Insurance, Pinnacle House, A1 Barnet Way, Borehamwood, WD6 2XX.
- You can also write to Customer Services Department, Post Office Pet Insurance, Pinnacle House, A1 Barnet Way, Borehamwood, WD6 2XX.
- For general questions or administrative emergencies, contact customer service at 0330 123 1921.
- Specify your references and the desired cancellation date.
- Attach a copy of your insurance certificate if possible.
- Notice period: no formalities required, but allow for a 14-day withdrawal period at the start of the contract. Outside this period, cancellation is possible at any time.
- If no claim has been made, prorated reimbursement of the remaining annual premium. If a claim has been made, payment depends on the payment type (monthly: until the cancellation or claim date; annually: adjustment according to claim/prorata).
FAQ
Do I need to pay veterinary costs upfront with Post Office Pet Insurance?
With Post Office Pet Insurance, you’ll generally need to pay your vet directly first, then claim back the costs. However, in some cases, payment can be made directly to your vet if they agree to this arrangement and fill in their part of the claim form. Always check with your vet if they accept payment directly from insurers, but there isn’t an automatic "pay direct to vet" or third-party upfront payment system like Payvet.
How do I cancel my Post Office pet insurance policy?
To cancel your Post Office pet insurance, contact customer services by phone or in writing. You must provide your policy details and, if cancelling after the first 14 days, give notice (usually one month). You’ll need to supply written confirmation of your wish to cancel; if cancelled after making a claim, cancellation terms may differ.
Are pre-existing conditions covered by Post Office Pet Insurance?
No, Post Office Pet Insurance does not cover any pre-existing conditions. This means any illness or injury that showed symptoms or was diagnosed before your policy start date, or within the initial waiting period, will be excluded from cover. It's important to review these exclusions carefully before taking out a policy.
What animals are eligible for Post Office Lifetime Pet Insurance?
The Lifetime pet insurance option is available for rabbits aged from 8 weeks up to 5 years old at the start of the policy. Once insured before their 5th birthday, your rabbit can stay covered for life as long as you keep up with premiums and policy conditions. Cats and dogs are insured under different plans, with distinct age and cover rules.
How easy is it to make a claim and how quickly are claims paid?
Most customers find the claims process straightforward and fast, with claims submitted online through the My Account Pet platform or by phone. Payments are usually prompt, and up to 98% of claims are settled in full, often within days. You’ll need to provide bills and vet details—many customers report excellent support and regular updates during the process.
Do I need to pay veterinary costs upfront with Post Office Pet Insurance?
With Post Office Pet Insurance, you’ll generally need to pay your vet directly first, then claim back the costs. However, in some cases, payment can be made directly to your vet if they agree to this arrangement and fill in their part of the claim form. Always check with your vet if they accept payment directly from insurers, but there isn’t an automatic "pay direct to vet" or third-party upfront payment system like Payvet.
How do I cancel my Post Office pet insurance policy?
To cancel your Post Office pet insurance, contact customer services by phone or in writing. You must provide your policy details and, if cancelling after the first 14 days, give notice (usually one month). You’ll need to supply written confirmation of your wish to cancel; if cancelled after making a claim, cancellation terms may differ.
Are pre-existing conditions covered by Post Office Pet Insurance?
No, Post Office Pet Insurance does not cover any pre-existing conditions. This means any illness or injury that showed symptoms or was diagnosed before your policy start date, or within the initial waiting period, will be excluded from cover. It's important to review these exclusions carefully before taking out a policy.
What animals are eligible for Post Office Lifetime Pet Insurance?
The Lifetime pet insurance option is available for rabbits aged from 8 weeks up to 5 years old at the start of the policy. Once insured before their 5th birthday, your rabbit can stay covered for life as long as you keep up with premiums and policy conditions. Cats and dogs are insured under different plans, with distinct age and cover rules.
How easy is it to make a claim and how quickly are claims paid?
Most customers find the claims process straightforward and fast, with claims submitted online through the My Account Pet platform or by phone. Payments are usually prompt, and up to 98% of claims are settled in full, often within days. You’ll need to provide bills and vet details—many customers report excellent support and regular updates during the process.
