AA: Login, Contact and Phone Numbers

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Nishadh Mohammed updated on June 2, 2020

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You would like to get a quote, log in to your AA account, make a claim, or contact AA for whatever reason?

You’ve come to the right place.

You will find below any information you need to log in, contact, claim or cancel at AA.

How do I get a quote at AA?

To get a quote from AA, nothing could be simpler.

Use our comparison tools, 100% free and anonymous and get quotes within 20 seconds from AA and other best providers of the market.

You could also go on AA homepage and click on the Get Quote button.

>> MORE: Our review on AA

How do I contact AA?

How do I contact AA car insurance?

You will find below all main helplines related to AA car insurance and their opening hours.

ServicePhone numberOpening hours

Renewal

0370 160 0138

Monday to Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

Cancellations

0370 160 0138

Monday to Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

Breakdown assistance

0800 88 77 66

Lines are open 24 hours a day

Misfuelling accident

0800 072 7420

Lines are open 24 hours a day

Van insurance

0330 343 8971

Monday to Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

Claims

0800 269 622

Lines are open 24 hours a day

AA car insurance contact phone numbers

How do I contact AA travel insurance?

You will find below all main helplines related to AA travel insurance and their opening hours.

ServicePhone numberOpening hours

Customer Service

0808 169 1195

Monday to Sunday: 9am to 5pm

Medical Emergency

+44 (0)147 335 6274

Available 24/7

Claims

0330 058 2991

Available 24/7

AA travel insurance contact phone numbers

How do I contact AA home insurance?

All contact details for AA home insurance are mentioned below.

ServicePhone numberOpening hours

Claims

0800 197 6169

Mon - Fri: 9am – 6pm

Renew or change policy

0800 107 9068

Monday to Friday 9am to 6pm

Quotes

0800 88 77 66

Monday to Friday 9am to 6pm

Customer service

0370 606 1617

Mon - Fri: 8am - 6pm

AA home insurance contact phone numbers

What are AA general contact details?

Contact details
Mail address

AA
Fanum House,
Basing View,
Basingstoke RG21 4EA,
United Kingdom

Social media

Facebook, Instagram, Linkedin

Chatbot

Available.

AA contact details

How do I login to AA My Account?

To log in to the AA My Account customer portal, there is nothing simpler.

  • Go to the AA Insurance Homepage and click on Your account
  • Push the Log in button
  • Enter your email address you used when you purchased your policy
  • Also mention your password and log in to your portal.

You can also directly click on AA My Account login and follow the process.

What can I do logging in to My Account AA?
Access my AA policy documentsyes
Cancel my AA policyno
Modify my AA policy / change my addressyes
Make a claimno
Manage your No Claim Discount / send proof of NCBno
My Account AA features

How do I register as a new client on AA?

You are a new customer at AA?
To start using Your Account customer portal and manage your policies online, you first need to register. You can follow the same process as above and find the "Register Now" button just below the "Log In" button in the "Your account" tab of the Home Page.
You will be asked to provide:

  • Your details (name, date of birth, postcode)
  • Your policy number
  • Choose a password.

How do I login on My Account AA if I've forgotten my password?

If you've forgotten your password, just click on the "Forgot your password" button in the Log In section and follow the whole process to reset one.

  • Enter your email address you've used for subscription
  • Wait for your new temporary password to be sent by email.

Where to find my AA policy number?

Good to know

Your policy number is a unique identifier, associated with your insurance policy. A policy number is always assigned to a specific individual by your insurer, once you have purchased an insurance.

AA will identify your account with your policy number. You will always be asked to provide it when you report a claim, cancel or modify your policy or for any other matter.

Your policy number is mentioned on top of your AA policy schedule. Your policy schedule is usually sent by mail, email, or accessible through your customer portal.

How do I make a claim at AA?

You will find below any information you need to know to report a claim at AA.

How to claim on your AA car insurance?

You can make a claim on your AA car insurance policy by calling the number below.

How to claim on AA car insurance?
Claim by phone

0800 269 622

How to make a claim on AA car insurance

How to claim on your AA travel insurance?

There are 3 ways to make a claim at AA Insurance: by email, online or by phone.

How to claim on AA travel insurance?
Claim by email

[email protected]

Claim online

You can make a claim online by visiting this page.

Claim by phone

0330 058 2991

How to make a claim on AA travel insurance

How to claim on your AA home insurance?

You can make your claim by checking the home insurance policy document to ensure that you are covered. Then place a call to the phone number on your policy summary and follow the instructions that will be given.

You will be asked to provide your insurance policy number as well as details on claim circumstances such as date and time, pictures or other person involved.

How to claim on AA home insurance?
Claim online

Claim form

Claim by phone

0800 500 216

How to claim on my home insurance at AA

How do I cancel my AA policies?

How to cancel AA car insurance?

You will find below main information to cancel your car insurance policy at AA:

How to cancel AA car insurance?
Cancellation fees

Cancellation fees during cooling off period: £0-£15
Cancellation fees outside cooling off period: £30

Cancel by phone

0370 160 0138

How to cancel AA travel insurance

How to cancel AA travel insurance?

You will find below main information to cancel your travel insurance policy at AA:

How to cancel AA travel insurance?
Cancellation fees during cooling off period of 14 days

£0

Cancellation fees outside cooling off period

No refund

Cancel by mail

Send your letter to:
AA Insurance, Fanum House
Basing View
Basingstoke RG21 4EA

Cancel by phone

0330 058 1644

How to cancel AA travel insurance

How to cancel AA home insurance?

To cancel your AA house insurance, here is what you need to know:

Cancelling your home insurance at AA
Cancellation notice if AA cancel your policy

Not stated

Cancellation feesFees during cooling-off period:

Not stated

Fees outside cooling-off period:

£20

Cancel by phone

0800 500 216

How to cancel my AA home insurance
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Nishadh Mohammed
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Nishadh Mohammed is a seasoned news editor and financial writer, working with HelloSafe since May 2023. Nishadh has developed expertise in financial markets, insurance, and investment products, with a deep understanding of the Canadian financial landscape. He has honed his SEO skills and content marketing strategies while writing for Canadian publishing houses. Armed with a master's in Business Analytics and extensive journalistic experience, Nishadh uniquely combines data proficiency and thorough research to deliver comprehensive and accessible information.