Is Co op a Good Insurance Company?
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Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.
Discover the methodologyYou are considering buying an insurance policy at Co op and are wondering if Co op is the best insurer for you?
You've come to the right place!
In the below guide you’ll find everything you need to know about Co op: expert and consumers reviews, insurance policies detailed, recommendation, contact and much more.
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Good to know
Safe's mission is to help anyone trying to get the best value for money deal on personal insurance making the right decision. We've analyzed over 1000 insurance companies and contracts. You will find below our independent and neutral rating and evaluation for Co op.
Who is Co op?
The Co-operative Group is a British consumer co-operative that was founded in 1844 and now has over 70,000 employees. Co-op was formed in 1867 to provide various covers for co-operative societies. Co-op Insurance is a trading name of CIS General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
What are the main insurance policies available at Co op?
Let's discover below main insurance policies offered by Co op.
| Safe overall rate | Our reviews | |
|---|---|---|
| Car insurance | Get to know more | |
| Travel insurance | Get to know more | |
| Home insurance | Get to know more | |
| Life insurance | Get to know more |
Co op expert and consumers reviews: Defaqto, TrustPilot
Co op is regularly audited by Defaqto expert rating. Defaqto ranks each company as well as policies with scores of 1 to 5 stars. Cover details, admin fees, value for money, claim and complaint process and more are analyzed and weighted.
Consumers, on the other hand, can write down their opinions on independent websites such as TrustPilot, Reevoo or Reviews which give great insights on claim process and refund as well as customer service at Co op.
| Defaqto | |
|---|---|
| Car insurance | 5 |
| Home insurance | 3 |
Is Co op a good car insurance company?
3 Safe overall rating for Co op car insurance
Co-op Insurance offers two insurance policies: standard cover that is available for customers aged 17 to 75, and Young Driver insurance for those aged 17 to 24 which uses the black box technology. Both insurance policies only include the comprehensive cove. The covers provides include breakdown cover, legal expenses cover, courtesy car cover, foreign car cover. The insurance company however has a review of 1.6/5 on TrustPilot which is lower than the average review. A lot of complaints were made about the time it took to resolve queries on the website. Apart from this, there is no self service option. All these factors reduce the overall performance of the insurance company.
In addition to typical car insurance coverage choices, Co op offers, among other options:
Breakdown cover
Co-op Insurance collaborated with AXA Assistance (UK) Ltd to provide a comprehensive breakdown cover. The breakdown cover offers the following services as standard:
- full UK and european cover including home assistance
- swift response in the event of a breakdown. A fee of £20 is paid in the case that there is a delay in response
- roadside assistance.
Windscreen cover
Co-op provides £75 for in the event that the windscreen would need replacement, and £15 for windscreen repair
Motor legal protection
The Motor Legal Protection provided by Co-op offers up to £100,000 of cover for uninsured losses if you're involved in a motor accident that is not your fault. This amount covers:
- access to legal counsel
- 24/7 legal helpline
- cover for the driver and any named driver on the insurance policy.
Personal injury policy
In the case of an accident, and also in the event that within 12 months, the injuries sustained from this accident leads to:
- death
- permanent loss of sight
- permanent loss of limbs.
Co-op offers the injured person (the driver or the spouse) a benefit amount.
Besides main car insurance coverage, you can also get extra car insurance options at Co op. Get to know more, read our complete review on Co op car insurance.
Is Co op a good travel insurance company?
3,8 Safe overall rating for Co op travel insurance
Co-op Insurance is a trading name of CIS General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The company offers Single and Annual Multi Trip Policies across 4 levels of cover: Bronze, Silver Gold and Platinum. They also offer Backpacker Travel Insurance across 3 levels of cover: Bronze, Silver and Gold.
In addition to the main insurance policies, they also offer optional covers such as Winter Sports, Cruise Cover, Gadget Cover, Natural Disaster Cover, Golf Cover, Car Hire Excess Waiver and Harzadous activities cover.
Due to the lack of Defaqto rating and low customer satisfaction rate of 1,4/5 on TrustPilot, we would recommend that you consider other travel insurance companies such as Alpha Travel Insurance, Churchill and Sainsbury's.
For single and annual multi-trip cover, age and maximum number of days limits at Co op are:
| Main travel insurance policies | Available at Co op |
|---|---|
| Co op maximum number of days limit | Single Trip: 90 days for ages 65 and below, 31 days for ages 66 years and above |
| Co op age limit | Single and Annual Multi Trip: No upper age limit |
You will find Co op cover details (compensations, deductibles, extras etc.) for single and annual multi-trip policies in our review.
Besides main travel insurance policies, Co op also provides extra cover such as:
- backpackers travel insurance
- long stay travel insurance
- winter sports cover
- golf cover
- cover for business trips
- cruise gear
- gadget cover
Other optional upgrades available at Co-Op are:
- Natural Disaster Cover
- Car Hire Excess Waiver
- Hazardous Activities Cover.
>> MORE: read our complete review on Co op travel insurance.
Is Co op a good home insurance company?
3,6 Safe overall rating for Co op home insurance
Co-op insurance provides one level of cover for home, rated 3 stars by Defaqto, which means that the company's plan rank among policies providing average features and benefits. It also explains why Co-op homle insurance rates are very affordable. You can also choose to pay a higher excess which will make your premium even lower.
The offer is clearly stated on the website.
You can insure up to £500K for building insurance, and £80K for contents insurance.
Co-op will provide up to £50K alternative accomodation compensation in case your home is damaged.
Home emergency and accidental damage are available as optional extras. Legal expense cover is included as standard.
The Co-op home insurance will suit people with no particular needs for insuring high value home and contents.
Co op building insurance
You will find below building main insurance details for the Home insurance cover at Co op:
- Maximum sum insured for your property: £500 000
- Owner's liability: £2 000 000
- Alternative emergency accomodation: £50 000
- Period of home's unoccupancy cover: 60 days
- Trace and access: £5 000
- Keys cover: £500 theft - £200 loss
- Subsidence excess: £1 000
Alongside building insurance, you can get additional cover such as:
| Home building insurance extras | |
|---|---|
| Home emergency |
|
| Boiler cover |
|
| Family legal protection |
|
Co op contents insurance
You will find below contents insurance details for the Home insurance cover at Co op:
- Maximum sum insured for your contents: £80 000
- Alternative emergency accomodation: £16 000
- Single item limit: £2 000
- Contents in the open: £500
- Contents in outbuildings: £80 000
- Money / credit card kept at home: £500 / £500
- Items temporarily removed from home: £16 000
Alongside contents insurance, you can get additional cover such as:
| Home contents insurance extras | |
|---|---|
| Accidental damage cover | Optional extra |
| Personal possessions cover |
|
| Mobile cover |
|
| Bike cover |
|
Standard excess to report a claim at Co op is £50.
You will find exhaustive cover details, administration fees, contacts etc. on Co op home insurance on our review below.
>> MORE: read our complete review on Co op home insurance.
Is Co op a good life insurance company?
3,6 Safe overall rating for Co op home insurance
The Coop life insurance policies are underwritten by The Royal London Group. Co-op offers three main types of life insurance, including Level Cover term insurance and Decreasing Cover term insurance, as well as Monthly Income Benefit cover. Serious Illness Cover is offered as an optional extra, which covers against illnesses such as cancer, heart attack or stroke. They however have poor ratings on both Defaqto and TrustPilot but as their services are underwritten by Royal London which is one of the biggest insurers in the UK, their financial capabilities can be guaranteed. Their services are recommended.
In summary, here are the main features you need to know when taking out life insurance with Co op.
| Life insurance criteria | |
|---|---|
| Minimum age | 18 years |
| Maximum age | 70 years |
| Pay-out | Up to £500,000 |
| Extras | No |
| Terminal illness | Yes |
You will find everything you need to know on Co op life insurance in our review.
>> MORE: read our complete review on Co op life insurance.
Co op discount codes, promos and vouchers
| Discounts and promo codes available | |
|---|---|
| Car insurance |
|
| Travel insurance | There are no discounts mentioned on the website. |
| Home insurance |
|
| Life insurance | £50 Co-op Food vouchers are given when a new life cover policy is bought |
How to contact Co op?
Find out how to contact and log in to Co op on our contact page.
